topic Re: VueZone Model GW2010 in Arlo

VueZone Model GW2010

MDBK77 — Mon, 24 Sep 2018 12:27:55 GMT

I know this is an Arlo Board, but there is no VueZone board, nor any directions of where to get support.

I still use the VueZone Security Camera system, but for the past 2 weeks (after 4 great years), I can't connect to either of my base stations. Error says "Communications between the viewer and the VueZone system have been lost..."

Is this system still being serviced? Can anyone point me in the right direction?

Many thanks,
Mike

Re: VueZone Model GW2010

jguerdat — Mon, 24 Sep 2018 13:32:36 GMT

Maybe @TomMac will jump in but haven't you gotten notification of VueZone's demise? I never had one but AFAIK, it's dead.

Re: VueZone Model GW2010

MDBK77 — Mon, 24 Sep 2018 13:41:43 GMT

No, I had not heard. I check my gmail archives, and no such notice.

Anybody else know of this?

Thanks for the info!

Re: VueZone Model GW2010

TomMac — Mon, 24 Sep 2018 14:46:46 GMT

Yes, I started with Vuezone... that was after Netgear bought them up, which later turned into Arlo.

Sorry, but to the best of my knowledge, since Arlo's split up from Netgear , what was a barely covered item is now DOA.

BTW, Don't think it really had much traction after they offered to upgrade from VZ to Arlo products at a discount. It was covered for a year after but thats about it as it started to become an unsupported item

The only possibility you may have is to contact Netgear/Arlo to see if they will offer a discount... maybe not, but worth a call/email.

Re: VueZone Model GW2010

MDBK77 — Mon, 24 Sep 2018 17:21:42 GMT

Thanks, TomMac!! Great info.

Until just two weeks ago it worked like a charm and continued recording and saving motion.

So I lucked-out to last this long.

All the best to everyone here!

Mike

Re: VueZone Model GW2010

MDBK77 — Sat, 29 Sep 2018 15:57:14 GMT

Not that this will apply to you all, but in case someone like me comes here, my vuezone is now actually working great. I rebooted my modem and re-synched 2 of 9 cameras and now both base stations and 9 cameras are all working. Thx for the replies!