topic Re: Cannot update firmware for my Arlo camera 5EX185S468010 in Arlo

Cannot update firmware for my Arlo camera 5EX185S468010

Rocket1211 — Wed, 19 Sep 2018 16:03:14 GMT

Re: Cannot update firmware for my Arlo camera 5EX185S468010

jguerdat — Wed, 19 Sep 2018 17:30:29 GMT

Try rebooting the base and open and close the battery door on the camera. If no good, remove the camera from Settings, My Devices and resync it. Does it update now?

Re: Cannot update firmware for my Arlo camera 5EX185S468010

Adewale — Thu, 20 Sep 2018 07:42:06 GMT

did all you have stated and the camera is no longer connecting to the base station. before i disconnected it from the base station it was not yet updated to the latest firmware

Re: Cannot update firmware for my Arlo camera 5EX185S468010

jguerdat — Thu, 20 Sep 2018 11:54:11 GMT

Open a case with support here.

Re: Cannot update firmware for my Arlo camera 5EX185S468010

alabdi — Thu, 20 Sep 2018 14:48:06 GMT

how to aupdate payment

Re: Cannot update firmware for my Arlo camera 5EX185S468010

JessicaP — Thu, 20 Sep 2018 17:15:08 GMT

Hey @Adewale,

Assuming you have the Arlo Wire-Free Camera, where does the problem begin when trying to resync your camera to the base station?