https://community.arlo.com/t5/Arlo/Arlo-Camera-not-updating/m-p/1635099#M56300 <P>I have the model VMS 3530, but it wont give me an option to click on it. The Arlo package comes with 5 cameras. Only 4 works and one is defective.</P> <P>&nbsp;</P> <P>I have a problem with one of my cameras not updating. I have tried to do all the numerous troubleshooting that was posted in the community. I tried to change it with the rechargeable batteries and nothing powers on. It is fully charged. Is there a way I can get a replacement camera for the defective one? I couldn't find an email for Arlo support.</P> Thu, 13 Sep 2018 18:02:51 GMT DUCTRINH 2018-09-13T18:02:51Z https://community.arlo.com/t5/Arlo/Arlo-Camera-not-updating/m-p/1635099#M56300 <P>I have the model VMS 3530, but it wont give me an option to click on it. The Arlo package comes with 5 cameras. Only 4 works and one is defective.</P> <P>&nbsp;</P> <P>I have a problem with one of my cameras not updating. I have tried to do all the numerous troubleshooting that was posted in the community. I tried to change it with the rechargeable batteries and nothing powers on. It is fully charged. Is there a way I can get a replacement camera for the defective one? I couldn't find an email for Arlo support.</P> Thu, 13 Sep 2018 18:02:51 GMT https://community.arlo.com/t5/Arlo/Arlo-Camera-not-updating/m-p/1635099#M56300 DUCTRINH 2018-09-13T18:02:51Z https://community.arlo.com/t5/Arlo/Arlo-Camera-not-updating/m-p/1635101#M56301 <P>The quickest thing to do is swap at the store. If you need to open a case, there is no email, just chat and phone. Use the Contact Support link at the bottom here and again on the new page.</P> Thu, 13 Sep 2018 18:35:08 GMT https://community.arlo.com/t5/Arlo/Arlo-Camera-not-updating/m-p/1635101#M56301 jguerdat 2018-09-13T18:35:08Z