topic Arlo Q Shows Black screen In Night Vision in Arlo

Arlo Q Shows Black screen In Night Vision

stansikkema — Wed, 12 Sep 2018 15:59:35 GMT

The camera shows only black in night vision and it started it after it did a firmware update. H7 . I have disconnected it the reconnected it and it worked 1 night with night vision then it would show black again.

Re: VM3030 Wireless add on to Arlo-Q question?

jguerdat — Wed, 12 Sep 2018 13:26:11 GMT

Take the camera into a dark room and trigger it. You should be able to see the dull red glow of the IR illuminators.

Re: VM3030 Wireless add on to Arlo-Q question?

stansikkema — Wed, 12 Sep 2018 13:50:57 GMT

The IR does turn on

Re: VM3030 Wireless add on to Arlo-Q question?

jguerdat — Wed, 12 Sep 2018 14:13:39 GMT

Use live view and adjust the brightness (sun icon). Be sure to save the new setting. Check it during daylight so you don't get blown-out videos. Also post a screenshot or video link of both daytime and nighttime.

Re: VM3030 Wireless add on to Arlo-Q question?

stansikkema — Wed, 12 Sep 2018 14:18:00 GMT

I have done that too, and that has not done anything. When the firmware updated that is when it started doing it.

Re: VM3030 Wireless add on to Arlo-Q question?

jguerdat — Wed, 12 Sep 2018 14:36:29 GMT

AT this point I'm not sure if we're talking about the VMC3030 wireless camera or a Q, both being referred to in the topic title. Regardless, remove the camera from Settings, My Devices and resync it.

Re: VM3030 Wireless add won't work in Night vision

stansikkema — Wed, 12 Sep 2018 14:45:55 GMT

It is not for the Q- sorry

it is for the VM3030 .

and I did disconnect and reconnect and it worked for a day, then it goes back to the black screen

Re: VM3030 Wireless add won't work in Night vision

jguerdat — Wed, 12 Sep 2018 14:53:38 GMT

Short of resetting the whole system and trying again, your last resort is to open a case with support here.

Re: VM3030 Wireless add won't work in Night vision

stansikkema — Wed, 12 Sep 2018 15:25:17 GMT

how do you open a case with support? I have been looking all over for the support ticket.

Re: VM3030 Wireless add won't work in Night vision

jguerdat — Wed, 12 Sep 2018 18:12:06 GMT

Use the Contact Support link at the bottom here and again on the new page.

Re: VM3030 Wireless add won't work in Night vision

ShayneS — Wed, 12 Sep 2018 20:49:06 GMT

stansikkema

To add to what jguerdat said, I I have provided the link for Arlo Technical Support Arlo Tech Support