topic Re: Batteries not lasting more than a couple of days in Arlo

Batteries not lasting more than a couple of days

Beetle02 — Tue, 27 Sep 2016 19:24:13 GMT

I have one camera out of eight that the batteries only last 2 or 3 days. It gets very little use, maybe every other day it might pick up motion and record. I use Duracell batteries and I check them before I install them. I called tech support and they are blaming the batteries I'm using. They are sending me some batteries. I think it is a camera problem. The first set lasted about a week. I thought it might have been too far from the base station so I reloacted it to about 20' from the base station. The next set lasted a couple of days. The third set (used but still read over 3 volts) only lasted about 12 hours.

Thanks

Re: Batteries not lasting more than a couple of days

jguerdat — Thu, 28 Jul 2016 12:27:16 GMT

Swap the bad camera with a good one. If the problem stays with the camera, it's obviously the camera.

Re: Batteries not lasting more than a couple of days

j-f — Thu, 15 Sep 2016 20:43:41 GMT

1.2.4941 firmware I have swap it and still batteries do not last , just install a new set after not even a month initially and today they are down to 55% whereas the other camera installed at the same time the battery is at 89% ???? I also like to mention I just had to sync both cameras again today .

Re: Batteries not lasting more than a couple of days

jguerdat — Thu, 15 Sep 2016 21:44:13 GMT

Then contact support using the Support link above. If it's bad hardware, that's the only way to get it replaced.

Re: Batteries not lasting more than a couple of days

JamesC — Fri, 16 Sep 2016 22:50:54 GMT

j-f,

Camera firmware 1.2.7730 released recently with fixes addressing battery optimization. Has your camera updated to this firmware?

You can see the release notes for this firmware here: Release Notes – Base Station FW 1.7.8_7427 and Camera FW 1.2.7730 14th September 2016

JamesC

Re: Batteries not lasting more than a couple of days

Beetle02 — Fri, 16 Sep 2016 23:56:52 GMT

I shoud have updated this weeks ago. I installed the batteries that Netgear sent me and they lasted about a day and a half. Support then agreed it was the camera and sent me a new one.

Thanks for the responses.

Re: Batteries not lasting more than a couple of days

Pet1700 — Sat, 17 Sep 2016 06:07:15 GMT

How can I force the update? My base station and cameras have not yet updated.

Re: Batteries not lasting more than a couple of days

TomMac — Sat, 17 Sep 2016 13:39:34 GMT

The only way to "try" and force a sw upgrade is to reboot the base via the power button and wait over night.... the other option is a bit messy with a full reset.

Re: Batteries not lasting more than a couple of days

jguerdat — Sat, 17 Sep 2016 13:52:06 GMT

My base and camera hadn't updated for a couple of days so I restarted the base using Settings, My Devices, base, Restart button. That caused the update to occur for both the base and camera.