topic Email Alerts Suddenly Stopped Working? in Arlo

Email Alerts Suddenly Stopped Working?

pf123 — Mon, 10 Sep 2018 19:00:55 GMT

My email alerts suddely stopped, how do I fix this? was on chat for 2 hours, no results!

Email Alerts Suddenly Stopped Working?

jguerdat — Mon, 10 Sep 2018 19:09:25 GMT

What email service are you using? Have you checked your spam folder? Have you tried restarting your base?

Email Alerts Suddenly Stopped Working?

pf123 — Mon, 10 Sep 2018 19:14:38 GMT

Nothing I’ve done resolves this issue. Emails are whitelisted, I've tried resetting the base station (hard and soft), reset my password, re-syncing cameras and no change. The cameras still record changes but no email alerts, not even low battery warnings. I’m ready to trash this product, telling (2) other family members I recommended Arlo to, to throw them away! We’re all stuck with a product that just stopped functioning for no reason.

Email Alerts Suddenly Stopped Working?

jguerdat — Mon, 10 Sep 2018 19:14:55 GMT

Email notifications are sent due to your selection of them in your modes and rules. If they're not coming through, try adding a second address for testing, using a different email provider. If that works, it's not an Arlo problem but one for the email service provider to fix.

Email Alerts Suddenly Stopped Working?

pf123 — Mon, 10 Sep 2018 19:16:48 GMT

Thank you 1st for your help! Have 2 emails setup, not in spam, not blocked, in my whitelist, no problem before last month. Reset base staion multiple times, deleted/re-added emails, still no alerts. Noticed this on 2 other recommeded Arlos, 2 different ISPs, same result since last month. All 3 appear to be now trash.

Email Alerts Suddenly Stopped Working?

jguerdat — Mon, 10 Sep 2018 19:16:58 GMT

Gonna have to recommend opening a case with support here. It doesn't sound like there's a known reason for this.

Re: Email Alerts Suddenly Stopped Working?

pf123 — Mon, 10 Sep 2018 23:38:59 GMT

Thank you for all your help! Created a help desk ticket with Arlo.netgear