topic Re: Arlo Camera & LED Light Randomly Turns On & Off in Arlo

Arlo Camera & LED Light Randomly Turns On & Off

Lile08 — Fri, 07 Sep 2018 16:26:43 GMT

Re: Arlo Camera & LED Light Randomly Turns On & Off

JamesC — Fri, 07 Sep 2018 16:27:06 GMT

Lile08,

Can you provide more detail? Do you mean the camera is Arming (changing mode) or the state is changing from "off to on" within the privacy mode (in camera settings)?

JamesC

Re: Arlo Camera & LED Light Randomly Turns On & Off

Lile08 — Fri, 07 Sep 2018 16:27:30 GMT

The light comes on like someone is watching live then goes off it's only 2 lol that have access and that's me and my wife but when I go to the app to see if the video has been updated with the recent viewing it's only shows when I actually went live so I was curious to see if anyone else has experience that?

Re: Arlo Camera & LED Light Randomly Turns On & Off

Brian0613 — Fri, 07 Sep 2018 16:27:53 GMT

This exact thing happened to me tonight. I changed the password to make sure I was not hacked. The IR lights came on the camera while the camera was disarmed. It gave the appearance that someone was watching in live mode. No one with the password was watching. The recording did not show up on my account either. Very creepy!

Re: Arlo Camera & LED Light Randomly Turns On & Off

heatherfoyou — Fri, 07 Sep 2018 16:28:13 GMT

Yes same thing is happening to me and it’s creeping me out. Arlo needs to explain this asap

Re: Arlo Camera & LED Light Randomly Turns On & Off

eyeinsky1 — Fri, 07 Sep 2018 16:28:33 GMT

Also having this issue with one of my cameras.

Bumping for visibility.

Why is this happening?

Re: Arlo Camera & LED Light Randomly Turns On & Off

SinCA — Fri, 07 Sep 2018 16:28:53 GMT

I have had the same thing happen. Once yesterday with one camera and then tonight with another camera. I walked by and could hear it click it on, yet cameras are disarmed and no recordings are showing up in the log.

Very eerie and concerning.

Re: Arlo Camera & LED Light Randomly Turns On & Off

jguerdat — Fri, 07 Sep 2018 16:29:16 GMT

Any optional subscriptions?

Re: Arlo Camera & LED Light Randomly Turns On & Off

SinCA — Fri, 07 Sep 2018 16:29:38 GMT

I have the elite plan as I have a lot of cameras. Was that what you were asking?

Re: Arlo Camera & LED Light Randomly Turns On & Off

jguerdat — Fri, 07 Sep 2018 17:23:08 GMT

Yeah, just wondering if you're using Smart with zones.

Re: Arlo Camera & LED Light Randomly Turns On & Off

SinCA — Fri, 07 Sep 2018 21:25:19 GMT

Am using smart, but no defined zones. And everything except for the camera by my front door is disarmed. One camera in my kitchen just did it again. I could hear it click as I walked by. Only seems limited to two of my cameras. The others haven’t done it...at least not yet.

Re: Arlo Camera & LED Light Randomly Turns On & Off

jguerdat — Sat, 08 Sep 2018 13:42:47 GMT

I'm not sure it will help bu try removing one of those cameras from Smart and see if you have the same issue.

Re: Arlo Camera & LED Light Randomly Turns On & Off

BK6114 — Sun, 09 Sep 2018 02:50:19 GMT

This just happened as I was putting my child to sleep! Very creepy and concerned that someone was watching. No one with the password was watching. Does anyone think Arlo has been hacked or a malfunction?

Re: Arlo Camera & LED Light Randomly Turns On & Off

jguerdat — Sun, 09 Sep 2018 13:57:24 GMT

Highly unlikely you've been hacked (few of us are that important to make it worthwhile). Change your password if concerned.

Are the cameras using Smart? I wonder if that's the issue. If so, try removing it from Smart to see if there's a difference.

Re: Arlo Camera & LED Light Randomly Turns On & Off

Lile08 — Sun, 09 Sep 2018 17:07:34 GMT

Naw I have the basic plan

Re: Arlo Camera & LED Light Randomly Turns On & Off

BK6114 — Mon, 10 Sep 2018 02:16:10 GMT

No we are using the Arlo Q. We don’t have any smart cameras.

Re: Arlo Camera & LED Light Randomly Turns On & Off

jguerdat — Mon, 10 Sep 2018 13:06:11 GMT

Not sure if that's a snarky comment or not. If not, the Q cameras are capable of using Smart.

Re: Arlo Camera & LED Light Randomly Turns On & Off

BK6114 — Mon, 10 Sep 2018 15:41:04 GMT

Thought you were talking about the new cameras. We don’t use the smart capabilities. Have unplugged. Reset. And now once it was been “viewed” it won’t turn off. From being “live”

Re: Arlo Camera & LED Light Randomly Turns On & Off

Jthawks — Fri, 05 Oct 2018 11:33:31 GMT

I noticed my cameras turning on and off by themselves. Is there an update on why cameras are randomly turning on and off?

Re: Arlo Camera & LED Light Randomly Turns On & Off

jguerdat — Fri, 05 Oct 2018 13:10:41 GMT

What do you mean by this? How are you determining that they're turning on and off by themselves? Are you getting videos/alerts?