topic Arlo Infrared Mode Is No Longer functioning in Arlo

Arlo Infrared Mode Is No Longer functioning

kixazz — Tue, 04 Sep 2018 20:46:13 GMT

Firmware 1.2.21616
Hardware H7
Serial number 4884577687add

Camera is filming normal video image when infared light is on at night. Image is just black.. this used to work fine, I would receive black and white infared image. I have seen multiple posts on this issue with no resolution observable.

Re: Arlo Infrared Mode Is No Longer functioning

steve_t — Tue, 04 Sep 2018 20:46:49 GMT

Have you tried a battery pull reset? If so, have you tried removing the camera from the system and then re-sync'ing it? The camera works fine during the day, yeah?

Re: Arlo infared mode is no longer functioning

ShayneS — Tue, 04 Sep 2018 20:55:38 GMT

Hi kixazz,

Have you tried to remove and reinsert the battery yet? if this step does not work you may need to try and remove & re sync the camera with the Base station. To Remove go to settings on Web 3 dots in App > My Devices > Select Camera To Remove > Remove Device.