topic Re: Brand new Arlo camera not working in Arlo

Brand new Arlo camera not working

LeeW76 — Tue, 21 Aug 2018 11:57:53 GMT

I have a brand new Arlo 4 camera system and one of the cameras is totally dead. No blue light will come on regardless of which brand new batteries I try.
I would like to have it replaced under warranty but find it impossible to contact Netgear to arrange for this to happen?

All help and suggestions welcome.

Many thanks

Lee

Re: Brand new Arlo camera not working

TomMac — Tue, 21 Aug 2018 12:53:20 GMT

Either contact the purchase site OR contact support ( bottom of page )

https://www.arlo.com/en-us/support/contact.aspx

Re: Brand new Arlo camera not working

MilesSmith — Fri, 31 Aug 2018 04:44:27 GMT

Geofencing has stopped working after recent update to the iOS app. It has been working fine but after the recent update to version 2.4.7, it has stopped recognizing while we are away or arrived home.

Have tried lots of troubleshooting including resetting the base station to Factory default and resync all cameras. One thing I found that the app does not seems to run in the background like before like, for example, you run the app, minimize it and few mins later if you try to open the app again it tries to log you back in from the beginning.

Anyone having the same issue? any help or suggestions appreciated.

Re: Brand new Arlo camera not working

madkiwi — Sat, 01 Sep 2018 17:17:32 GMT

@MilesSmith wrote:

Geofencing has stopped working after recent update to the iOS app. It has been working fine but after the recent update to version 2.4.7, it has stopped recognizing while we are away or arrived home.

Have tried lots of troubleshooting including resetting the base station to Factory default and resync all cameras. One thing I found that the app does not seems to run in the background like before like, for example, you run the app, minimize it and few mins later if you try to open the app again it tries to log you back in from the beginning.

Anyone having the same issue? any help or suggestions appreciated.

Dude, post on a new thread, or better yet search for the 8,000 other threads addressing this issue. Don't hijack a discussion about something completely different.