https://community.arlo.com/t5/Arlo/arlo-pro-offline-recordings/m-p/1599241#M55798 <P><SPAN>Internet went off while I was on vacation, but I had a USB drive connected. Recordings from when internet was down are only 2 kb long and with no content, so I can only see times when there was an activity, but files won't play; recordings when internet was up are ok. Is this like a software issue with firmware from my base station?</SPAN></P> Sat, 30 Jun 2018 04:06:51 GMT fpresa 2018-06-30T04:06:51Z https://community.arlo.com/t5/Arlo/arlo-pro-offline-recordings/m-p/1599241#M55798 <P><SPAN>Internet went off while I was on vacation, but I had a USB drive connected. Recordings from when internet was down are only 2 kb long and with no content, so I can only see times when there was an activity, but files won't play; recordings when internet was up are ok. Is this like a software issue with firmware from my base station?</SPAN></P> Sat, 30 Jun 2018 04:06:51 GMT https://community.arlo.com/t5/Arlo/arlo-pro-offline-recordings/m-p/1599241#M55798 fpresa 2018-06-30T04:06:51Z https://community.arlo.com/t5/Arlo/arlo-pro-offline-recordings/m-p/1599354#M55799 <P>Obv , it's an issue... but unsure if its the new FW...</P> <P>&nbsp;</P> <P>I would pull the Usb stick/drive and reformat, then hook back up and arm then turn off the internet connection to test.</P> <P>At least you will have a solid info base to report to Netgear Support</P> <P><A href="https://www.arlo.com/en-us/support/contact.aspx" target="_blank">https://www.arlo.com/en-us/support/contact.aspx</A></P> Sat, 30 Jun 2018 12:06:43 GMT https://community.arlo.com/t5/Arlo/arlo-pro-offline-recordings/m-p/1599354#M55799 TomMac 2018-06-30T12:06:43Z