topic Arlo App Login issue in Arlo

Arlo App Login issue

sza1981 — Thu, 02 Aug 2018 12:22:45 GMT

I originally purchased an arlo camera pack about 3 years ago. Since then I have moved and the email registered to the account is no longer in use. I'd like to install them in my new house and re-create an account. How do I do that?

-SImon

Re: Arlo App Login issue

T2342344 — Thu, 02 Aug 2018 12:46:26 GMT

I guess you must first deactivate the base from the old account. Basically you don't need the email account for that action if you still remember the Arlo account password.

Re: Arlo App Login issue

sza1981 — Thu, 02 Aug 2018 15:16:22 GMT

Unfortunately its been so long since I've used it that I don't remember my log in either. Netgear please advise

Re: Arlo App Login issue

brh — Thu, 02 Aug 2018 20:55:58 GMT

@sza1981

Since the base station is registered to your old account and you did not remove the device from your account before halting operations, you will probably need to contact Customer Service. If you follow the link at the bottom of this page for service all the way through, you will find the customer service phone number for the country you live in. There may be long waits, but they should be able to help you.

I am not sure if you were to purchase a new base station and set it up with a new account if you would be able to add your cameras to the new base or not. I have heard conflicting reports about this. The best solution is to contact support.

Brian

Re: Arlo App Login issue

T2342344 — Fri, 03 Aug 2018 07:33:42 GMT

Yes, that is definitely a support case. I hope Arlo support has solid ways to proof that these kind of requests are legitimate, otherwise anyone could ruin the security by just requesting the support to unregister devices from anyone's account by just knowing the login name.