topic Re: Entire Arlo system stops recording in Arlo

Entire Arlo system stops recording

pdxguy — Fri, 13 Jul 2018 01:38:59 GMT

My entire Arlo system stops recording for over 24 hours, then eventually restarts. It also appears to restart if I unplug and replug the base station. I googles and this problem appears to occur on a regular basis but has no known reliable solution. Anyone else experiencing this?

The latest gap was from 6:27pm on Jul 10 to 9:23a on Jul 12. It has now stopped at of 5:18p today (Jul 12 -- it is 6:30pm)

Current screenshot of one of the camera history:

Re: Entire Arlo system stops recording

cjagatol — Fri, 13 Jul 2018 06:15:04 GMT

Ours stopped too, checking to see if there have been any server errors

Re: Entire Arlo system stops recording

pdxguy — Fri, 13 Jul 2018 13:23:07 GMT

Update 7/13, 6:30am:

System is still not recording.

I am able to connect, view cameras live, manually record, etc....

Re: Entire Arlo system stops recording

pdxguy — Sat, 14 Jul 2018 00:37:01 GMT

Here's something weird: the two cameras that were active on the system are still not saving any recordings (last recording was 7/12, 5:28pm, it is now 7/13, 5:32pm). However, I placed a third camera I had on charge back in its place and that one has been recording without problems since 12:54p today!

My cameras are in a high-traffic area and record a LOT of motion-triggered clips. I'm going to go out on a limb here and hypothesize that Netgear is throttling my upload space since I am on the free service.

Anyone else in the same boat?

Re: Entire Arlo system stops recording

jguerdat — Sat, 14 Jul 2018 12:13:11 GMT

I very seriously doubt you're being throtteled - that's more likely an ISP possibility, if at all.

While it's a PITA, I would remove all devices from Settings, My Devices and start fresh to try to fix this. Wasting time and effort doing the insanity thing (repeating the same process time and again, expecting a different result) just wastes time and effort.

Re: Entire Arlo system stops recording

pdxguy — Sat, 14 Jul 2018 14:05:37 GMT

A factory reset is my last solution. One of those cameras is up in a tree 40ft off the ground, and it is not easy to re-sync.

However, the symptoms do not point to a set-up issue:

The stoppage is transient
The 3rd camera was always connected while charging, but was face down on a surface and thus did not detect any motion.

I've updated my Downloader (https://github.com/janick/ArloDownload) to automatically delete older videos from netgear.com -- I'll see if reducing my cloud storage footprint fixes thing first.

Re: Entire Arlo system stops recording

pdxguy — Sat, 14 Jul 2018 17:32:37 GMT

Update: I power-cycled the base station on 7/14 at 7:25a and all 3 cameras are now back to recording and uploading clips normally. I also deleted all saved recordings older than 3 days and will keep it that way via my Downloader script.

Will keep an eye on it and report on its stability.

Re: Entire Arlo system stops recording

Aliciavel321 — Sun, 15 Jul 2018 04:40:41 GMT

Same here

Re: Entire Arlo system stops recording

pdxguy — Mon, 16 Jul 2018 15:03:42 GMT

Thank you for the screencap Alicia.

Interestingly, your gap aligns with mine (can you check the date of the last recording on 7/10?). This may point to an outage on Netgear's or Amazon's end (they use AWS for their cloud service).

Re: Entire Arlo system stops recording

Aliciavel321 — Mon, 16 Jul 2018 23:42:15 GMT

Last recording is at 9:43pm on the 10th

Re: Entire Arlo system stops recording

Aliciavel321 — Tue, 17 Jul 2018 00:07:17 GMT

Our happened again on the 14th last recording was at 3:28 pm

Re: Entire Arlo system stops recording

pdxguy — Thu, 26 Jul 2018 14:51:33 GMT

I have been limiting my cloud storage space to 36 hours for 10 days now and have not (yet) experienced any stoppage.