https://community.arlo.com/t5/Arlo/Firmware-update/m-p/1617546#M55729 Yes. Been doing these things for 2 weeks now. They told me the issue was on Thier end. Ugh Fri, 03 Aug 2018 17:59:53 GMT Allislav1 2018-08-03T17:59:53Z https://community.arlo.com/t5/Arlo/Firmware-update/m-p/1617047#M55727 So I called and they told me it’s in there end and Will updated when problem resolved. Been 2 weeks not able to access camera. Said wasn’t ok They told me ... ok. So new security system with no access. Grrrrr think I should return it Thu, 02 Aug 2018 21:23:08 GMT https://community.arlo.com/t5/Arlo/Firmware-update/m-p/1617047#M55727 Allislav1 2018-08-02T21:23:08Z https://community.arlo.com/t5/Arlo/Firmware-update/m-p/1617535#M55728 <P>Allislav1,</P> <P>&nbsp;</P> <P>Often times a firmware update will fail because of low or depleted batteries or poor signal strength. Have you tried moving the camera close to the base station, replacing the batteries and leaving the camera overnight to see if you still experience an issue?</P> <P>&nbsp;</P> <P>JamesC</P> Fri, 03 Aug 2018 17:50:23 GMT https://community.arlo.com/t5/Arlo/Firmware-update/m-p/1617535#M55728 JamesC 2018-08-03T17:50:23Z https://community.arlo.com/t5/Arlo/Firmware-update/m-p/1617546#M55729 Yes. Been doing these things for 2 weeks now. They told me the issue was on Thier end. Ugh Fri, 03 Aug 2018 17:59:53 GMT https://community.arlo.com/t5/Arlo/Firmware-update/m-p/1617546#M55729 Allislav1 2018-08-03T17:59:53Z