topic Re: billing issues in Arlo

billing issues

Floridian — Mon, 06 Aug 2018 10:30:43 GMT

PLEASE HELP. I have been billed on 2 seperate invoices for arlo premiere which I signed up for. The 1 year subscription is $99.00 for the year. On one invoice I was charged $99.00 plus taxes. The next day I received another invoice for the same subscription that totaled $204.56. Can someone help me with a phone number to contact Netgear to resolve this frustrating issue. I have exhausted my efforts to locate a phone number to contact them. Thanks sooooo much. Floridian Ralph

Re: billing issues

TomMac — Mon, 06 Aug 2018 11:18:58 GMT

https://www.arlo.com/en-us/support/contact.aspx

United States contact information:

(408)-638-3750

Re: billing issues

Floridian — Mon, 06 Aug 2018 23:02:43 GMT

Thanks so much for the phone number and website TOMMAC.

Re: billing issues

JamesC — Mon, 06 Aug 2018 23:57:47 GMT

Floridian,

What does your credit card statement show as being billed?

JamesC

Re: billing issues

rizzotony — Tue, 04 Dec 2018 22:11:13 GMT

I was charged for an annual subscription even though I have a free account. I want a credit.

Re: billing issues

ShayneS — Tue, 04 Dec 2018 22:14:00 GMT

@rizzotony

Have you previously contacted Customer Support regarding this issue?

Re: billing issues

rizzotony — Thu, 06 Dec 2018 23:10:09 GMT

Yes. No response. Waited and waited on hold. Can you please check my account and issue the credit?