topic Re: Arlo App and Android 9 (Pie) in Arlo

Arlo App and Android 9 (Pie)

Fork501 — Mon, 27 Aug 2018 16:25:08 GMT

Is anyone else seeing issues with the Arlo App after upgrading to the latest Android version?

Here's what I've noticed:

1. When I first launch the app, it opens and disappears. If I wait about 5 seconds, it opens again, to the login screen as expected.

2. Notifications about activity on my camera(s) always comes up 3 times. So if I have movement once, I have three notifications.

3. For one of my cameras, if I have it playing and minimize (or back out of) the app, I have a notification that says, "[Camera name] is playing" and there's a pause icon next to it. If I tap on the notification, our the pause button, nothing happens. If I long press on it, my screen turns off, as though I hit the power button. When I hit my power button, to wake the screen, the notification is gone. This is only with one camera. I have two linked.

Thanks in advance!

Re: Arlo App and Android 9 (Pie)

ShayneS — Tue, 28 Aug 2018 17:28:01 GMT

Hi Fork501,

Have you tried uninstalling and reinstalling the app?

Re: Arlo App and Android 9 (Pie)

Fork501 — Wed, 09 Jan 2019 21:46:59 GMT

Shayne,

I'm still having an issue. Apologies for taking so long to get back; when I went to repond, it was when the forums were being migrated, then I forgot to come back.

Here's an update on my issues:

1. The app disappearing when first being opened appears to have been fixed in one of the recent updates.

2. The notifications now show up 6 times, not 3.

3. The alert about the camera playing in the background, is no longer there; that seems to have also been resolved.

So as of right now, we're down to one issue, where the alerts for motion will appear 6 times every time it gets triggered.

Re: Arlo App and Android 9 (Pie)

Fork501 — Wed, 09 Jan 2019 22:05:48 GMT

Update: Came across a post where someone said to force stop, clear cache, then clear data. Now the alerts are fixed, as well.