https://community.arlo.com/t5/Arlo/Password-amp-User-ID-Don-t-Match-Error/m-p/1632073#M55667 <P>User ID and password don't match. I tried a dozen times. I absolutely am positive I have them correct. I surrender and do a password reset. I am assuming that somehow my password got changed so I reenter my same I'D and password. Message says I can't use my old password. Are you nuts?</P> Tue, 28 Aug 2018 17:57:13 GMT Breakaway9 2018-08-28T17:57:13Z https://community.arlo.com/t5/Arlo/Password-amp-User-ID-Don-t-Match-Error/m-p/1632073#M55667 <P>User ID and password don't match. I tried a dozen times. I absolutely am positive I have them correct. I surrender and do a password reset. I am assuming that somehow my password got changed so I reenter my same I'D and password. Message says I can't use my old password. Are you nuts?</P> Tue, 28 Aug 2018 17:57:13 GMT https://community.arlo.com/t5/Arlo/Password-amp-User-ID-Don-t-Match-Error/m-p/1632073#M55667 Breakaway9 2018-08-28T17:57:13Z https://community.arlo.com/t5/Arlo/Password-amp-User-ID-Don-t-Match-Error/m-p/1632479#M55690 <P>Hi&nbsp;Breakaway9,</P> <P>&nbsp;</P> <P>Can you try and log in from a different device using your last know valid credentials?</P> Tue, 28 Aug 2018 17:57:24 GMT https://community.arlo.com/t5/Arlo/Password-amp-User-ID-Don-t-Match-Error/m-p/1632479#M55690 ShayneS 2018-08-28T17:57:24Z