topic Re: Unable to play. Please try again in Arlo

Unable to play. Please try again

keyboardxbully — Thu, 29 Sep 2016 18:33:39 GMT

Using the android app when i try to view live feed it gives me "Unable to play. please try again" i will still get motion alerts and can view the recordings. nothing has changed recently other than an upgrade to android 6.0

When i log in on a desktop, everything works fine.

any ideas? it just recently started doing this.

Re: Unable to play. Please try again

Showguy — Sat, 16 Apr 2016 11:16:05 GMT

I am on IOS but this is a common problem. Be prepared to attempt live stream several times before connecting. IMO this is because of crappy over stressed Arlo servers.

Re: Unable to play. Please try again

JamesC — Mon, 18 Apr 2016 20:21:55 GMT

keyboardxbully,

When you are using the app and you get this error, are you on your WiFi connection or are you using 3g/4g? Does it always give you the error message or is it intermittent?

JamesC

Re: Unable to play. Please try again

keyboardxbully — Mon, 18 Apr 2016 20:30:34 GMT

I get the error about 95% of the time, it only seems to happen when I'm on 4g. Usually have no issue when I'm connected via Wi-Fi

Re: Unable to play. Please try again

JamesC — Tue, 19 Apr 2016 17:07:43 GMT

keyboardxbully,

Consider trying other applications/data usage when you are seeing this issue on your phone. If you don't have the issue when you are on a WiFi connection, it could be that the 4g data connection is poor.

JamesC

Re: Unable to play. Please try again

keyboardxbully — Tue, 19 Apr 2016 18:34:56 GMT

the problems started after the latest App update. i have had the system for a year or so now, this has never happened. my data reception is not an issue.thanks though....

Re: Unable to play. Please try again

keyboardxbully — Tue, 26 Apr 2016 15:27:43 GMT

update on the situation. i do not know how or why, but for the hell of it i turned on airplane mode on my phone and then turned it back off. everythings been working with no hiccups since.

Re: Unable to play. Please try again

John637 — Tue, 21 Jun 2016 06:29:35 GMT

I am now encountering this same problem. When away from my house, I can't view the live feed. When I am home, there is no problem. Please fix this issue asap.

Re: Unable to play. Please try again

jguerdat — Tue, 21 Jun 2016 12:21:22 GMT

Are you using the app or a browser? WiFi or cell service? Since it's not being reported here I suspect it's something about your setup or device. If using the app, try reinstalling.

Re: Unable to play. Please try again

keyboardxbully — Tue, 21 Jun 2016 12:41:25 GMT

App on cell. I discovered when I turn on airplane mode and turn it off to reset all wireless signals I can view cameras no problem. I believe it's a phone issue. My wife's Samsung S6 works with no problems. I have the LG V10. Have had my system for close to 2 years without an issue.

Re: Unable to play. Please try again

John637 — Tue, 21 Jun 2016 22:26:43 GMT

I'm using an LG G3. I tried the airplane mode suggestion, but that didn't work. I'm sitting at home right now. I tried it with and without Wi-Fi and it worked. When I am not home and really need to view the live feed, it doesn't work. Haven't had this problem before so I'm guessing it is an update issue.

Re: Unable to play. Please try again

jguerdat — Wed, 22 Jun 2016 13:13:19 GMT

Have you tried restarting the phone and reinstalling the app? I don't recall - when away from home, does it fail on both WiFi as well as cell service?

Re: Unable to play. Please try again

ashtondav — Mon, 25 Jul 2016 12:12:18 GMT

I am away from home. The cameras have worked great for 3 months, until 3 days ago. Now one works fine in live mode. The other just gives "request timed out" on the pc and "unable to play. Please try again" on the ipad.

Help, please!

Re: Unable to play. Please try again

jguerdat — Mon, 25 Jul 2016 12:23:13 GMT

Try to restart the base from Settings, My Devices, your base station. There's a Restart button at the bottom. Be aware that while this will restart the base sometimes the cameras don't reconnect. While it doesn't seem likely due to the errors you're getting, it's possible the batteries are dead in the problem camera(s).

Re: Unable to play. Please try again

ashtondav — Mon, 25 Jul 2016 12:41:22 GMT

Solved! I turned off wifi on my ipad. Turned it on again. Logged into Arlo, and now both camers stream live!

Weird!

Re: Unable to play. Please try again

KH123 — Wed, 31 Aug 2016 03:40:31 GMT

I have just started to experience the same issue and it all started a few days ago. It has been faultess until now, but now it constantly says unable to play.

Re: Unable to play. Please try again

KH123 — Wed, 31 Aug 2016 03:44:19 GMT

And I have re synch each camera twice.

Re: Unable to play. Please try again

jguerdat — Wed, 31 Aug 2016 14:18:38 GMT

Did you try any/all of the suggestions above?

Re: Unable to play. Please try again

Lancegibler — Thu, 15 Sep 2016 02:51:12 GMT

I am getting this error message all the time

Re: Unable to play. Please try again

JamesC — Fri, 16 Sep 2016 17:11:34 GMT

Lancegibler,

This could be a signal strength issue. Do you have multiple cameras that are affected or is it specific cameras? What signal strength is shown on the cameras screen for the affected cameras? You could try swapping locations of the affected camera with an unaffected camera to further isolate the issue.

JamesC