topic Camera won’t turn on or sync after firmware crash in Arlo

Camera won’t turn on or sync after firmware crash

Markricha2011 — Fri, 24 Aug 2018 10:51:01 GMT

During a firmware update my camera stopped working. Replaced batteries and now it won’t turn back on.
Please halp! Haha

Re: Camera won’t turn on or sync after firmware crash

TomMac — Fri, 24 Aug 2018 12:08:06 GMT

when the batteries are installed ( make sure they are in correctly ) does the led flash blue for a sec or so ?

If not and the camera seems dead, your only recourse is to contact Netgear Support

https://www.arlo.com/en-us/support/contact.aspx

Re: Camera won’t turn on or sync after firmware crash

ShayneS — Fri, 24 Aug 2018 23:32:12 GMT

Markricha2011,

As Tommac mentioned, try a couple different batteries making sure they are all charged. You can also try and plug the AC power to the camera and see if you can get it to power or pair. Take any notes of the led's that might be triggered. If this does not help I have the direct support link below for you.

Arlo Tech Support