topic Re:Password Failure & Not Being Accepted in Arlo

Password Failure & Not Being Accepted

Karentwinkle — Fri, 24 Aug 2018 15:59:12 GMT

My password failed to work. I clicked forgot password, reset password. The password did not work. I tried again to reset password, it continued to refuse to accept the password. I waited a day. It still refuses to recognize the password. I tried to reset 3 more times and it still refuses to recognize my password. Now what? I know there is no one to call for help. Is there anything else I can do?

Re:Password Failure & Not Being Accepted

jguerdat — Fri, 24 Aug 2018 15:59:30 GMT

Did you click on the Contact Support link at the bottom here and again on the new page? I also see there's a chat and contact link just above the green button.

Re: Password Failure & Not Being Accepted

Karentwinkle — Fri, 24 Aug 2018 15:59:44 GMT

I finally found the chat button. Wow, I had to click contact support about 4 times to finally get there. Thank You!

Re: Password Failure & Not Being Accepted

wildcat6972 — Sun, 23 Sep 2018 14:01:31 GMT

The Chat button is nowhere to be found. I clicked on the chat link provided by another user. The "Let's Chat" box appears and I fill in the appropriate info and click "Continue". The chat box pops up but is empty and does not allow me to enter any information. I have been unable to successfully change my password and am extremely disappoint in Arlo support. Phone line is always busy.

Re: Password Failure & Not Being Accepted

ShayneS — Mon, 24 Sep 2018 20:12:47 GMT

wildcat6972,

I have provided a link here that will help you start you chat Arlo Tech Support