topic Re: Arlo App cant 'find' base station in Arlo

Arlo App cant 'find' base station

ERAPR — Wed, 28 Sep 2016 21:09:59 GMT

So tried everything on this forum. The app keeps searching but doest find the base station to connect to it. Both lights are green (power/internet) I have an apple router, but that shouldnt be a problem. Changed the DCHP/NAT setting that I read somewhere on here....still nothing!! Please Help!!

Re: Arlo App cant 'find' base station

jguerdat — Sat, 12 Mar 2016 13:26:30 GMT

The usual problem using the app for setup is that the mobile device has to be on WiFi on the same network as the base station and router. You can't use 3/4G to perform setup. Is that the issue?

For this reason (and others), it may be easier to use a computer.

Re: Arlo App cant 'find' base station

ERAPR — Sat, 12 Mar 2016 14:34:55 GMT

Negative. Will try using the computer, but they are both in the same wireless network

Re: Arlo App cant 'find' base station

jguerdat — Sat, 12 Mar 2016 17:23:55 GMT

Try a factory reset. Use just the reset button first until the LEDs flash amber. If that doesn't get the LEDs to flash use the reset button as well as the Sync button.

Re: Arlo App cant 'find' base station

ERAPR — Sat, 12 Mar 2016 18:17:08 GMT

Got it working!!! I had already tried the factory reset. Hard reset. Soft reset everything.

I just did the serup via computer. Although has trouble with my email, just put another email, and now they are up and working!!

Thanks!