topic Re: Can't Play Back Video On Mac in Arlo

Can't Play Back Video On Mac

JCS1960 — Tue, 21 Aug 2018 15:37:59 GMT

VMB3000 MAC B03956E6B957

Re: Can't Play Back Video On Mac

TomMac — Tue, 21 Aug 2018 15:38:32 GMT

If you d/l the videos, do they then play correctly ?

Re: Can't Play Back Video On Mac

GwennMuller — Tue, 21 Aug 2018 15:38:50 GMT

All of a sudden I cannot view my video's on my laptop...any suggestions?

Re: Can't Play Back Video On Mac

Carolyn234 — Tue, 21 Aug 2018 15:39:12 GMT

I am having the same issue. Could it be related to the Microsoft security update for Flash Player? Here is the link:

https://portal.msrc.microsoft.com/en-us/security-guidance/advisory/ADV180020

My videos do play if I download them, and live stream works, but just clicking on them in my library I get a black screen that says "loading". I've cleared cache and cookies, restarted, and signed off and on. Nothing has helped.

Carolyn

Re: Can't Play Back Video On Mac

jguerdat — Tue, 21 Aug 2018 15:39:29 GMT

Seems to be an issue with the latest MS update to W10. IE and Edge now won't play vidoes and also displays an "update Flash" message. Whether MS or Arlo has a fix remains to be seen. Use Chrome or Forefox.

Re: Can't Play Back Video On Mac

Carolyn234 — Tue, 21 Aug 2018 15:39:44 GMT

Thank you jguerdate. I downloaded Firefox and everything works great using it. Actually, my videos play better in Firefox than they were playing in IE or Edge (before the Flash issue). I'd been assuming skips and freezes were due to my Arlo cameras. Yet, now, playing them in Firefox, they play flawlessly. So, double thanks to you for finally getting me to give something else a try.

Carolyn