topic Re: Cameras go offline after a couple days in Arlo

Cameras go offline after a couple days

svchirco — Sun, 08 Jul 2018 12:10:04 GMT

I have 2 cameras that will drain batteries and go offline in a couple days. I have gone through the procedures and has the same results. The firmware is current 1.2.16720. I have 4 cameras total and the same 2 have problems. The cost of the set is disappointing not to last more than a few years.

Re: Cameras go offline after a couple days

TomMac — Sun, 08 Jul 2018 14:28:00 GMT

Don't know why , but can say its not normal... my run 3-4 months depending on usage.

I would take the troubled cameras down and then use REMOVE device ( delete them ) ... then bring them back as new.

This will rebuild the modes.

Check if the led illuminators are staying on in a dark room, you will see the redish glow from them around the lens ( when recording or live viewing )

Re: Cameras go offline after a couple days

svchirco — Mon, 09 Jul 2018 01:54:47 GMT

I have done that before and had the same results. There is no way to tell if the cameras are faulty?

Re: Cameras go offline after a couple days

JamesC — Thu, 12 Jul 2018 15:20:01 GMT

svchirco,

What is the signal strength like for the two cameras having the issue? You might try swapping the cameras that are going offline with the other 2 that are behaving normally to see if the issue follows the location or the camera.

JamesC

Re: Cameras go offline after a couple days

svchirco — Mon, 16 Jul 2018 11:25:23 GMT

The strength is the same since I installed a couple years now. I did the remove and added back and it worked for a couple days and then both go offline again.

Re: Cameras go offline after a couple days

svchirco — Mon, 20 Aug 2018 11:13:07 GMT

I followed the procedure of removing and readding the cameras again and this time, new updates were loaded to the cameras. This was a couple weeks ago and the batteries have not drained(knock on wood). Hopefully, this fix is what was needed. Thanks for the help!