topic Re: Arlo camera not working. No blue or orange LED light in Arlo

Arlo camera not working. No blue or orange LED light

LoicDXB — Thu, 16 Aug 2018 19:44:28 GMT

Hello, one of my Arlo camera is not working, not having any blue or orange LED light. Batteries are full and are working on the 2 other Arlo cameras I am having.
I use the rechargeable batteries recommended by Arlo only.
Pressing the sync button has no effect. And I only have this issue with 1 out of 3 cameras.
Help please. Thank you

Re: Arlo camera not working. No blue or orange LED light

jguerdat — Thu, 16 Aug 2018 20:05:01 GMT

Especially with rechargeable batteries, be sure to only lightly place the batteries into their slots and don't push them down. Let the battery cover do the pushing. Also, be sure to observe the proper polarity when inserting the batteries.

Re: Arlo camera not working. No blue or orange LED light

LoicDXB — Sun, 19 Aug 2018 17:38:41 GMT

Hi. Thanks. Yes I am respecting the polarity and not pushing the batteries

Re: Arlo camera not working. No blue or orange LED light

jguerdat — Sun, 19 Aug 2018 22:45:28 GMT

It sounds like a bad camera. Open a case with support here.