topic base unit will not update in Arlo

base unit will not update

Neblig — Fri, 17 Aug 2018 17:07:50 GMT

Will not upload firmware on base station. Tried everything on here, ..on/off,reboot,checked speed 1.7mbs...etc. .amazon replaced and I have the same problem. Camera works(but not live). Help desk almost speaks English, no help there.

what am I doing wrong?

Re: base unit will not update

jguerdat — Fri, 17 Aug 2018 19:10:12 GMT

You mention a 1.7Mbps Internet connection but didn't indicate if that's the upload or download speed. If that's the download speed, it could be the issue. You could take the base to a different location (a friend's house) that has a faster connection and try again.

What are the LEDs on the base showing? Did you try a factory reset on the base?

Re: base unit will not update

Neblig — Fri, 17 Aug 2018 23:08:26 GMT

.57 download speed.

3 solid green lights.

nothing happens for 3-5 minutes, then a failed notice.

reset many times..

Am I supposed to take the whole setup somewhere else to try?

Re: base unit will not update

jguerdat — Sat, 18 Aug 2018 12:56:45 GMT

Your download speed is the issue - updates are timing out due to the inability to download in time. It would seem that your only choice would be to take the system to a friend's house who has more like 10Mbps download speeds so updates can occur. When complete, you can return home and things should be fine.