topic Re: Base station offline - error message in Arlo

Base station offline - error message

equinox308 — Wed, 15 Aug 2018 04:31:30 GMT

All my batteries are full/new and my cameras are showing Base Station Offline...

Internet works, tried to reboot base station and still same Base Station offline mesage - is the Arlo network down?

pretty disappointed with the unreliability and appreciate any feedback ..all cameras worked hours ago.

thanks in advance

Re: Base station offline - error message

jguerdat — Wed, 15 Aug 2018 13:21:41 GMT

No interrupted service that I'm aware of. What are the base LEDs showing? Have you tried logging out and back in as well as tried a browser?

Re: Base station offline - error message

equinox308 — Wed, 15 Aug 2018 13:27:14 GMT

Thank you - all led lights are showing green , normal. I have tried logging out and back as well. Will try it on a browser as suggested and hope that may work once I get home today.

Still had the base station offline message as of this morning when I left.

Re: Base station offline - error message

jguerdat — Wed, 15 Aug 2018 13:44:34 GMT

It may be useful to reboot the router and base. That has cleared some weirdnesses in the past.

Another thing to try is use of the app on both WiFi as well as cell service.

Re: Base station offline - error message

equinox308 — Wed, 15 Aug 2018 15:15:06 GMT

Thanks so much again ,I will try all steps recommended once home..

Re: Base station offline - error message

equinox308 — Wed, 22 Aug 2018 13:18:32 GMT

Finally had to resync all my cameras and also performed a router reboot.

now everything is back to normal. Not sure why cameras had to be resync’d since all batteries has been new etc or what the issue was that caused this.

thanks everyone for trying to help