topic Re: base statio Arlo in Arlo

for the last two days the base station has shown offline

s_totty — Thu, 15 Mar 2018 21:42:00 GMT

Disillusioned is an understatement!
After a year of owning my system I can honestly say that i’m now thinking of getting rid of it and going with another brand.

The latest problem is this;

For several evenings, the recordings have displayed random, incorrect times. Now, for the last two days the base station has shown offline.

1. The is sufficient power in all cameras
2. All the lights on the base station are green.
3. I have unplugged and removed the power source several times.
4. The internet is absolutely fine.
5. The system runs 1xPro, 2x Arlo, and 1Arlo Q
6. The Arlo Q is working fine.
7. I have performed several restarts AND resets.

AT THE END OF MY LIMITS WITH THIS THING - if it’s not purple images, defect cameras, laboriously tiresome syncs and resyncs, endless painfully long conversations with ‘engineers’. Honestly, sick of it!

Re: base statio Arlo

steve_t — Thu, 15 Mar 2018 08:50:47 GMT

3 green LEDs on the base station but the base station is showing as offline? How are you ascertaining that the base station is offline?

Re: base statio Arlo

s_totty — Thu, 15 Mar 2018 08:56:31 GMT

Because it is showing offline on the app - I can not turn the cameras on or off nor arm the system.

Re: base statio Arlo

s_totty — Thu, 15 Mar 2018 08:58:17 GMT

Re: base statio Arlo

jguerdat — Thu, 15 Mar 2018 13:02:45 GMT

Have you tried a browser to see if that works? It might be a display issue with the app.

Re: base statio Arlo

s_totty — Thu, 15 Mar 2018 13:12:30 GMT

Just tried, still showing offline. I have also deleted and reinstalled the app without success?

Re: base statio Arlo

JamesC — Thu, 15 Mar 2018 21:39:22 GMT

s_totty,

Did you factory reset the base station at any point during your troubleshooting? (press and hold the reset button on the back of the base station until all LEDs flash amber)

If so, this would result in the symptoms you describe. Log in to your Arlo account and remove the base station from Settings > My Devices.

Perform a factory reset on your base station by pressing and holding the reset button until all LEDs flash amber.

Allow the base station to come back online (solid green power and internet LEDs). Log back in to your account and press the "Add Device" button and select base station, follow the on screen instructions.

JamesC

Re: base statio Arlo

DC196801 — Tue, 14 Aug 2018 20:34:57 GMT

I had a similar issue but did a factory reset before removing and re-adding the base station device which means i need to climb up a get all my cameras down and resync them

I thinka recent firmware upgrade that started the internet light blinking avery 10-15 seconds or so knocked it out on the 11th Aug. wish i had done the remove/add before the factory reset to save me the ladder work

Re: base statio Arlo

Nngo2278 — Tue, 14 Aug 2018 22:28:33 GMT

I have the same problem since last week. All the light are green but device shown offline. Reboot several times to no avail. Ping to the base station is good. I have open a case with the support last week but have not heard a response from arlo support.

Re: base statio Arlo

Nngo2278 — Tue, 14 Aug 2018 22:31:22 GMT

I have the same problem since 8/8. Have open ticket with support since but no response yet. Can you detail how you resolve it? Thx