topic One camera failed to connect in Arlo

One camera failed to connect

rotheone — Wed, 14 Sep 2016 13:26:30 GMT

Hi guys,

Bought a 2 camera arlo wirefree setup with the base station today. Set it up and all was going well. Have gone interstate for work (part of my motivation for the cameras) and now one of them has seemingly locked up/stopped responding.

I get an error in arlo.netgear.com/#/cameras for this particular camera saying "The camera failed to connect, try again". Trying again does not help. In the arlo app on my iphone its showing the camera as busy and similiarly i cant get it to do anything.

I tried restarting the base station but can't do that because it says one of the cameras is busy.

What good is a system I can't remotely reboot to fix what i suspect is some kind of software glitch? I can't exactly take the batteries out and reload them when i am 1000km away...

Any advice?

Re: One camera failed to connect

TomMac — Wed, 14 Sep 2016 13:33:43 GMT

Most common solutions are.....

in PC , try anothe browser to access

In Phone, Force a stop, clear cache and reboot phone with power button... If that's ng, delete and reinstall the app.

Re: One camera failed to connect

rotheone — Wed, 14 Sep 2016 13:55:45 GMT

Thanks. Tried the above still same issue. I get the message in the iOS app "unable to play. Please try again."

It does look like it's communicating with the camera as it thinks for a sec when you open the app and updates it's battery status etc at the top just can't update the live preview or get any alerts.

Re: One camera failed to connect

JamesC — Thu, 15 Sep 2016 21:25:00 GMT

rotheone,

Would it be possible for you to have someone check the camera for you? It sounds like a base station reboot/camera reboot (open and close the battery compartment door) may be needed.

How is the signal strength for the affected camera? Poor signal strength can cause issues when trying to establish a connection.

JamesC

Re: One camera failed to connect

rotheone — Thu, 15 Sep 2016 22:09:06 GMT

After we opened and closed the battery compartment the camera became responsive again.

It's right next to my router so has full bars signal.

Annoying but hopefully not a common occurrence.

Re: One camera failed to connect

jguerdat — Fri, 16 Sep 2016 12:02:09 GMT

It's possible that a power outage, perhaps brief, could cause the camera to not reconnect to the base when the base starts up again.