topic Re: Updating camera names in admin account doesn't update in other shared accounts? in Arlo

Updating camera names in admin account doesn't update in other shared accounts?

ant — Tue, 27 Sep 2016 22:42:55 GMT

Hello.

I just noticed the other shared accounts do not get cameras' name updates in both iOS apps and web site. Only the administrator account has the cameras' name changes. Shouldn't those shared non-admin accounts be showing the updated names too?

Thank you in advance. 🙂

Re: Updating camera names in admin account doesn't update in other shared accounts?

JamesC — Tue, 21 Jun 2016 16:34:01 GMT

ant,

This is intended by design. The camera name that the "friend account" sees will be the same name that the camera had at the time that it was shared using the Grant Access feature.

JamesC

Re: Updating camera names in admin account doesn't update in other shared accounts?

ant — Tue, 21 Jun 2016 17:23:15 GMT

JamesC wrote:
ant,

This is intended by design. The camera name that the "friend account" sees will be the same name that the camera had at the time that it was shared using the Grant Access feature.

JamesC

Thanks. I'd love to see an option to do to all accounts from the administrator accounts. Updating each account is tedious!

Re: Updating camera names in admin account doesn't update in other shared accounts?

Srbeland — Thu, 15 Sep 2016 20:32:53 GMT

How do I update the other accounts? Do I have to delete the friend and then send a new invite?

Re: Updating camera names in admin account doesn't update in other shared accounts?

ant — Thu, 15 Sep 2016 22:20:41 GMT

Srbeland wrote:
How do I update the other accounts? Do I have to delete the friend and then send a new invite?

Log into those accounts and rename them.

Re: Updating camera names in admin account doesn't update in other shared accounts?

Srbeland — Thu, 15 Sep 2016 23:10:58 GMT

I can't log in to those accounts. They are not my accounts. I have to contact each person I have shared them with and ask them to log in and rename them? That doesn't make sense to me.

Re: Updating camera names in admin account doesn't update in other shared accounts?

ant — Thu, 15 Sep 2016 23:26:55 GMT

Srbeland wrote:
I can't log in to those accounts. They are not my accounts. I have to contact each person I have shared them with and ask them to log in and rename them? That doesn't make sense to me.

Yep, it sucks. 😞

Re: Updating camera names in admin account doesn't update in other shared accounts?

b-d-w — Sat, 15 Jul 2017 18:54:58 GMT

Delete them as users and then send a new invitation. New invitation will include camera names named by Admin account.