topic Re: Arlo first didn't update and now won't stay connected in Arlo

Arlo first didn't update and now won't stay connected

Firetech — Thu, 09 Aug 2018 03:34:26 GMT

Ok so this Arlo system was purchased as a gift on March 28th 2018 and now 1 of the three cameras rejects update and the other 2 are fine, I've tried EVERYTHING the community has offered and nothing works and now the camerawill only stay synced for about 45 seconds and then drops it has new batteries and doesn't help. I can't believe that the price we pay for these things a they fail this quick. As I said I've done EVERYTHING community says with no luck dies anyone know something not on the community that may help? Are these cameras only good for 5 months?

Re: Arlo first didn't update and now won't stay connected

cmr2payne — Thu, 09 Aug 2018 09:30:32 GMT

I have had the same issues for 2 weeks so far. 1 of my 6 cameras does this. Support have said its their issue and some customers are seeing it. They have no timeframe when it will be fixed and can offer no more support. So left with a camera that dont work until they can sort it.

Re: Arlo first didn't update and now won't stay connected

Firetech — Thu, 09 Aug 2018 14:39:09 GMT

Thanks, I appreciate the info. I haven't contacted them yet because its past the 90 days, maybe I should just to set awareness of my issue.

Re: Arlo first didn't update and now won't stay connected

jguerdat — Thu, 09 Aug 2018 19:18:27 GMT

In order to use your warranty, you have to open a case. There's no cost even after 90 days.

Re: Arlo first didn't update and now won't stay connected

Firetech — Thu, 09 Aug 2018 19:48:15 GMT

Thanks, I appreciate the help. I'll start a case.

Re: Arlo first didn't update and now won't stay connected

Firetech — Sun, 26 Aug 2018 18:49:48 GMT

Arlo was contacted and they have warranted the camera, thank you all for your help.