topic Re: System is offline - Missing firmware info for cameras and base station in Arlo

System is offline - Missing firmware info for cameras and base station

S-ST — Fri, 03 Aug 2018 23:04:45 GMT

Re: System is offline - Missing firmware info for cameras and base station

JamesC — Mon, 06 Aug 2018 16:52:20 GMT

S-ST,

Can you provide more details about what you're experiencing? What is the LED behavior on your base station?

JamesC

Re: System is offline - Missing firmware info for cameras and base station

S-ST — Wed, 08 Aug 2018 23:08:49 GMT

I resolved the issue on my own by removing my base station and adding it back to my profile. I then had to re-synch each of my 7 cameras. Generally, Arlo seems to go offline very often during the middle of the day. Also, 3 of my cameras display the video with a pink hue. What is cause and resolution?

Re: System is offline - Missing firmware info for cameras and base station

S-ST — Wed, 08 Aug 2018 23:10:10 GMT

See previous post for my response.

Re: System is offline - Missing firmware info for cameras and base station

JamesC — Fri, 10 Aug 2018 16:29:02 GMT

S-ST,

If you're experiencing pink hue, try rebooting your cameras individually by opening the battery compartment and removing and reinserting the batteries. Allow the camera to come back online and test to see if you still experience the issue.

JamesC