topic Re: We are sorry, the system is experiencing an unexpected issue. in Arlo

We are sorry, the system is experiencing an unexpected issue.

MarleneB — Sun, 05 Aug 2018 20:20:29 GMT

I have been unable to access Arlo for the past 24 hours. At first I received it was unavailable message but now I am getting The system is experiencing an unexpected issue. I have unplugged the unit and plugged it back in. Uninstalled and reinstalled the app on both my iphone and iPad Pro.

Re: We are sorry, the system is experiencing an unexpected issue.

KathyTW — Sun, 05 Aug 2018 21:21:07 GMT

Im having the same issue, going on about 30 hours now. I contacted support after reading that the issue had been resolved when clearly it has not been. All they did was take my information, they could not offer any information on how long the system would be down or why I was still unable to access the system. Very frustrating.

Re: We are sorry, the system is experiencing an unexpected issue.

DawnM — Sun, 05 Aug 2018 21:46:24 GMT

@MarleneB, @KathyTW

Would either of you be able to jump on a call with engineering to help pinpoint the issue. It's only affecting a small number of users, so it's harder to pinpoint. If you would be willing to get on a call, PM me and I'll give you the details. Thank you in advance!

Re: We are sorry, the system is experiencing an unexpected issue.

DawnM — Sun, 05 Aug 2018 23:03:57 GMT

@MarleneB go ahead and try to login again, it should be resolved.

Re: We are sorry, the system is experiencing an unexpected issue.

MarleneB — Mon, 06 Aug 2018 00:59:19 GMT

Thank you, it is working.