https://community.arlo.com/t5/Arlo/VMB3000-Need-help-in-getting-the-base-and-the-cameras-back/m-p/1618132#M55060 <P>Having trouble updating firmware. Tired to reset the base; however now the app says that it is offline but all of the lights are lite up. I tried to restart the base through the app but that did not work. Need help in getting the base and the cameras back online.&nbsp;</P> Mon, 06 Aug 2018 16:04:30 GMT Gmaw07 2018-08-06T16:04:30Z https://community.arlo.com/t5/Arlo/VMB3000-Need-help-in-getting-the-base-and-the-cameras-back/m-p/1618132#M55060 <P>Having trouble updating firmware. Tired to reset the base; however now the app says that it is offline but all of the lights are lite up. I tried to restart the base through the app but that did not work. Need help in getting the base and the cameras back online.&nbsp;</P> Mon, 06 Aug 2018 16:04:30 GMT https://community.arlo.com/t5/Arlo/VMB3000-Need-help-in-getting-the-base-and-the-cameras-back/m-p/1618132#M55060 Gmaw07 2018-08-06T16:04:30Z https://community.arlo.com/t5/Arlo/VMB3000-Need-help-in-getting-the-base-and-the-cameras-back/m-p/1619120#M55061 <P>Gmaw07,</P> <P>&nbsp;</P> <P>When you say you reset the base, do you mean you factory reset using the reset button? If so, you will need to reclaim the base station and resync cameras.</P> <P>&nbsp;</P> <P>Log in to your Arlo account and navigate to Settings &gt; My Devices &gt; select your base station &gt; Remove Device. After it has been removed, click "Add Device" on the Devices screen, select "Base Station" and follow the on screen instructions.</P> <P>&nbsp;</P> <P>JamesC</P> Mon, 06 Aug 2018 16:06:42 GMT https://community.arlo.com/t5/Arlo/VMB3000-Need-help-in-getting-the-base-and-the-cameras-back/m-p/1619120#M55061 JamesC 2018-08-06T16:06:42Z