topic husband disconnected Netgear base station and video gallery disappeared in Arlo

husband disconnected Netgear base station and video gallery disappeared

kkolb0111 — Sat, 04 Aug 2018 19:48:35 GMT

Hello. My husband disconnected our netgear base station before we got to download the videos I wanted to save. Our video gallery has disappeared 😞 I can't seem to re-activate our hardware either. Any tips for how to find the 4 years of videos we paid to save? 😞

Re: husband disconnected Netgear base station and video gallery disappeared

JamesC — Mon, 06 Aug 2018 23:05:46 GMT

kkolb0111,

Recordings are saved in the Arlo cloud for up to 7 days (30 if you have the Arlo Smart Premier Subscription, 60 with Arlo Smart Elite). If you were saving 4 years worth of video content, it would not have been saved in the Arlo Library.

We recommend downloading and storing locally any content you wish to save for later use.

JamesC