topic Arlo app not working iOS or Android when on Verizon Wifi in Arlo

Arlo app not working iOS or Android when on Verizon Wifi

nicolemn — Sun, 29 Jul 2018 02:35:12 GMT

The Arlo app (Android v2.5.2_21629) and (iOS v2.5.4) are not working when on our Verizon FiOS WiFi. Half the time the app fails to sign it, sometimes it signs in but then show no content, no cameras, no Mode tab and no library recordings.
It works fine on the same WiFi network when using on computer.
Works fine when using data on both Android and iOS.

Re: Arlo app not working iOS or Android when on Verizon Wifi

JamesC — Mon, 30 Jul 2018 20:29:20 GMT

nicolemn,

This sounds like it could be an issue with the WiFi connection on your network. Do other applications that use internet on your mobile devices work when connected to the Verizon FiOS WiFi?

JamesC

Re: Arlo app not working iOS or Android when on Verizon Wifi

nicolemn — Tue, 31 Jul 2018 01:26:33 GMT

Hi James,

All other apps on the Android and iOS devices functioned totally normally on the same WiFi network. Arlo's web platform also functioned correctly on the same network.
The issue has resolved now but I am worries that it will happen again in the future.

Re: Arlo app not working iOS or Android when on Verizon Wifi

JamesC — Tue, 31 Jul 2018 20:32:02 GMT

nicolemn,

This could have been a temporary ISP issue. I'm not seeing widespread complaints of this description, let us know if you experience this again.

JamesC