topic Re: Account hijacked in Arlo

App and web do not recognize my email or password

despere — Fri, 27 Jul 2018 21:57:47 GMT

Please help!!! My account has been hijacked. Today when I tried to lock in my app I was asked to sign in. But neither the app not the web recognised my password. Trying to reset my password I got the message that my email is not registered........!

Re: App and web do not recognize my email or password

TomMac — Fri, 27 Jul 2018 21:58:09 GMT

I really doubt your account was "hijacked" as you think... sounds like an error with the server.

When you originally signed in , your email/account was reconized to allow you to change your password in settings

I would attempt again, if NG then you will have to go thru Netgear Support

https://www.arlo.com/en-us/support/contact.aspx

Re: Account hijacked

JamesC — Fri, 27 Jul 2018 21:59:06 GMT

despere,

Make sure you're using the correct email and password and try again, Are you still experiencing the same behavior?

JamesC