topic Re: VMC3030 Bad RMA link through customer support in Arlo

VMC3030 Bad RMA link through customer support

Bio2012 — Fri, 27 Jul 2018 00:19:29 GMT

Getting bad customer support to return a dead wireless Arlo camera. Have talked to 5 representatives and almost a month later to get this resolved. Finally was sent an email yesterday to start the RMA process, well the link does not work and I get this: Link and response;

This is the link they sent me;

tps://www.netgear.com/mynetgear/onlineRMA.aspx?token=NmJ+OhF7Desb+0EEge2bwB9gN0MD9oK+eWzGACGA4XptJkc4WQLN4DG+q8ivz3w3xljTsI+NU4HME5nEpu8s1au+Pnv+jG1eYhXEkudBBOephJh85eqtIg54WSP3qVC7&l=English

This is what I get.

NETGEAR Online RMA

Invalid RMA URL. Please contact NETGEAR Support.

I hope for some help on this forum. If not, I'll deal with it.

Re: VMC3030 Bad RMA link through customer support

jguerdat — Fri, 27 Jul 2018 12:02:09 GMT

What you pasted here was incomplete - there's a missing "ht" at the beginning. Also, if I click on the link itself you pasted, it get the invalid URL but if I copy and paste the whole link, including the missing "ht" at the beginning, it works fine.

Re: VMC3030 Bad RMA link through customer support

Bio2012 — Fri, 27 Jul 2018 21:49:18 GMT

jguerdat-

Thank you very much! Finally got in.

I really appreciate your help.