topic Re: Alexa Amazon Echo "Waiting for Netgear" then Fail in Arlo

Alexa Amazon Echo "Waiting for Netgear" then Fail

Dlearious — Sat, 24 Mar 2018 07:49:51 GMT

Hi All,

I've just bought a new Arlo solution with 3 X Arlo HD cams and integrated it with my Alexa system which uses Echo Shows. When I say the command to view any of my cameras with Alexa it just hangs saying "Waiting for Netgear" for about 20 seconds then times out.

I am aware of the workaround to have to say the command twice which does generally work but has anyone got a permanent fix for this yet? Have Netgear addressed this?

Thanks

Re: Alexa Amazon Echo "Waiting for Netgear" then Fail

Brunojfun — Mon, 26 Mar 2018 05:04:15 GMT

Got the exact same problem, any way to resolve it?

Re: Alexa Amazon Echo "Waiting for Netgear" then Fail

Dlearious — Mon, 26 Mar 2018 08:18:46 GMT

I assume not based on Netgear's lack of response on the situation. Shocking support.

Re: Alexa Amazon Echo "Waiting for Netgear" then Fail

JamesC — Thu, 29 Mar 2018 21:08:15 GMT

Arlo engineering is aware of this issue and is currently working on a resolution. I will post an update when I have more information.

JamesC

Re: Alexa Amazon Echo "Waiting for Netgear" then Fail

VRW — Fri, 30 Mar 2018 00:15:34 GMT

I have the same problem. Initially the 3 cameras connected now they don't. I've tried rediscovering the cams and power cycling the Arlo base ,cams and Alexa... still not working.... I still have time to return the system but would rather not.... any ideas??

: Alexa Amazon Echo "Waiting for Netgear" then Fail

Hotsparks — Fri, 30 Mar 2018 05:06:12 GMT

They have been aware of it for some time.

Re: Alexa Amazon Echo "Waiting for Netgear" then Fail

terpstrarees — Tue, 17 Apr 2018 15:19:28 GMT

is there any news about this problem.

Re: Alexa Amazon Echo "Waiting for Netgear" then Fail

VRW — Tue, 17 Apr 2018 15:39:51 GMT

Unfortunately I have not heard anything concerning this problem

Re: Alexa Amazon Echo "Waiting for Netgear" then Fail

JamesC — Fri, 20 Apr 2018 18:42:58 GMT

A cloud update was released late last week that should address this issue. Are you still seeing the same behavior?

JamesC

Re: Alexa Amazon Echo "Waiting for Netgear" then Fail

terpstrarees — Fri, 20 Apr 2018 20:10:03 GMT

i must say, sometimes at once and sometimes directly

Re: Alexa Amazon Echo "Waiting for Netgear" then Fail

Hotsparks — Fri, 20 Apr 2018 20:51:24 GMT

JamesC it still did it on one of my cameras once. I’ll give it more time before I make an assessment because it did work twice on another camera with no fault while just testing Strange thing is on mine a lot of times when it fails, I am able to hear sound just the picture fails to come up. Let’s keep our fingers crossed.

Where red did you hear about the cloud upgrade?

Re: Alexa Amazon Echo "Waiting for Netgear" then Fail

Dlearious — Sat, 21 Apr 2018 11:58:36 GMT

Still getting the same problem. May be it doesnt fail as much as it did before, I would say success rate first time is about 25% where before it was about 10%

Re: Alexa Amazon Echo "Waiting for Netgear" then Fail

VRW — Thu, 26 Apr 2018 14:28:28 GMT

It seems a little better, but I still have times when Alexa fails to connect with the Netgear cameras. Might have to try 2 or more times ..... I hope they get this fixed soon.

Re: Alexa Amazon Echo "Waiting for Netgear" then Fail

Dlearious — Tue, 22 May 2018 14:44:30 GMT

@JamesC - Are there anymore updates yet? It's still not working properly.

Re: Alexa Amazon Echo "Waiting for Netgear" then Fail

diademz — Thu, 12 Jul 2018 23:11:12 GMT

still not fixed, YOU GUYS AT NETGEAR AND AMAZON BOTH ABSOLUTELY STINK AND DROPPED THE BALL ON THIS. NEITHER ONE TAKES OWNERSHIP OR ARE SMART ENOUGH TO FIGURE IT OUT. I WONT BUY ANOTHER NETGEAR OR AMAZON ALEXA PRODUCT. BOTH OF YOU ARE COMPLETELY SORRY.

Re: Alexa Amazon Echo "Waiting for Netgear" then Fail

JamesC — Fri, 13 Jul 2018 16:30:02 GMT

We're investigating reports of this issue. I encourage you to reach out to the Arlo Support Team for further investigation and log a case if you are having ongoing issues with your Alexa - Arlo integration

JamesC

Re: Alexa Amazon Echo "Waiting for Netgear" then Fail

Dlearious — Fri, 13 Jul 2018 20:48:40 GMT

Hi @JamesC

This forum is the link provided on the Arlo support pages.

This issue has been going on for boths with no progress.

What is the latest update on this?

Thanks

Re: Alexa Amazon Echo "Waiting for Netgear" then Fail

dgjerni — Mon, 16 Jul 2018 04:34:35 GMT

I have had the Arlo pro 2 cameras with two base stations and they work fine with the arlo app. I just got an amazon Show and tried to view the front door camera and I get waiting for netapp for about a second then it fails. I tried repeating and tried streaming live from my phone first, neither worked I see this was a problem a year ago, is it still not fixed? This is the main reason I bought a show.

Re: Alexa Amazon Echo "Waiting for Netgear" then Fail

Dlearious — Mon, 16 Jul 2018 06:49:27 GMT

It's the main reason I bought it too. It's false advertising as it doesn't work with Alexa as advertised.

Judging by the fact this has been on going for years without progress, it's unlikely Netgear will ever resolve this. My recommendation would be to send them back and look for a different vendor.

Re: Alexa Amazon Echo "Waiting for Netgear" then Fail

Hotsparks — Mon, 16 Jul 2018 07:09:47 GMT

Mine does work about half the time on the first try. it will usually work the second time i try it. The error i get is “camera is not responding”. But messes up on the app some times too. This is with an Arlo Pro. Never recall app problems with Arlo HD but i didnt have the Show yet. Not as dependable as I’d like. And it does not look like they are ever going to fix it.