topic Re: I replaced the batteries and camera lasts 2 days before going offline in Arlo

I replaced the batteries and camera lasts 2 days before going offline

Negris69 — Thu, 19 Jul 2018 16:37:45 GMT

Three monts ago one of my cameras goes offline. I replaced the batteries and last 2 days. I have been doing this three times with the same result. Two days ago I decided to exchange cameras and the good one is ok and the other is offline again. What can I do?

Re: I replaced the batteries and camera lasts 2 days before going offline

JamesC — Thu, 19 Jul 2018 19:45:23 GMT

Negris69,

It sounds like your cameras are not maintaining a good connection with the base station. What does the signal strength indicator show in the camera widget in their current location? How far from the base station are the cameras and is there anything in between the camera and base that could be causing interference?

JamesC

Re: I replaced the batteries and camera lasts 2 days before going offline

Negris69 — Thu, 26 Jul 2018 16:47:04 GMT

JamesC, that´s what I thought, but I put the camera in the place of the other 2 and the resuslt is the same, after 2-3 weeks it goes offline. The other 2 cameras that never happens.

Re: I replaced the batteries and camera lasts 2 days before going offline

JamesC — Thu, 26 Jul 2018 20:45:23 GMT

Negris69,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC