topic Re: Camera firmware will not update in Arlo

Camera firmware will not update

CG198 — Mon, 26 Sep 2016 23:06:31 GMT

I know this has been covered. I just added two cameras to my five camera system. I have tried everything mentioned the knowledge base. These two cameras will not update. cycled power on cameras, base station. Deactvated base station reactivated it. Reset base station with auto update on. I am hoping they will auto update will work during the night.

Re: Camera firmware will not update

TomMac — Mon, 15 Jun 2015 13:00:39 GMT

CG198 wrote:
I know this has been covered. I just added two cameras to my five camera system. I have tried everything mentioned the knowledge base. These two cameras will not update. cycled power on cameras, base station. Deactvated base station reactivated it. Reset base station with auto update on. I am hoping they will auto update will work during the night.

Yes.. it's been covered, but one more time won't hurt ! 🙂 You don't metion the current sw versions you have so there's no idea how new they are.

First make sure the 'auto-update' toggle is turned on in the program

Second, take the camera and open the battery door for a few seconds then reclose. DO NOT reopen the door if any leds on the camera front are flashing.

After this, sit back and wait as most updates I've seen come during the night when house-keeping is done on the far end.

hope it helps

Re: Camera firmware will not update

DeannS — Mon, 15 Jun 2015 15:53:52 GMT

Good morning CG198,

Thank you for your post and thanks to TomMac for the response as well 🙂

According to our data center report, all of your camera's are on the same firmware!

We will keep this post in mind when creating new Knowledge Base articles.

We are all here provide feedback and to help in the best way possible, so please do not hesitate to return to the Community.

Thanks,

DeannS

Arlo Team

Re: Camera firmware will not update

CG198 — Mon, 22 Jun 2015 09:29:13 GMT

The cameras did finally all update. Thanks for the help. Though I could not force the update. They did update at night a few days later.

Re: Camera firmware will not update

weft — Thu, 23 Jul 2015 02:53:53 GMT

I have the same issue on July 22, 2015: camera firmware (fw) is not updating:
My current camera (VMC3030) fw version is: 1.2.2545
The newly available camera fw version is: “VZC3010 camera 1.2.2688”.

When I press “update” the following warning appears:
“The upgrade process can take up to 5 minutes. Make sure your device is uninterrupted during the upgrade process. Do you want to upgrade your camera to 1.2.22688?”

After I press “YES” nothing happens.
- No progress report.
- The camera firmware stays at 1.22545.
- After a while, “Settings” reports in red, that a new fw is available.

Thank you for this thread as after reading I know I have to wait a few nights until this fw update is pushed through.

The following questions remain open in my mind:
1) Where are the changes in the fw “VZC3010 camera 1.2.2688” described?
2) Is the fw “VZC3010 camera 1.2.2688” appropriate for my camera hardware VMC3030?
3) Why am I asked to wait 5 min. for the camera fw update to complete while in reality the camera fw update happens later at the time decided by Netgear?

Re: Camera firmware will not update

TomMac — Thu, 23 Jul 2015 13:01:42 GMT

weft wrote:
I have the same issue on July 22, 2015: camera firmware (fw) is not updating:
My current camera (VMC3030) fw version is: 1.2.2545
snip
Thank you for this thread as after reading I know I have to wait a few nights until this fw update is pushed through.
The following questions remain open in my mind:
1) Where are the changes in the fw “VZC3010 camera 1.2.2688” described?
2) Is the fw “VZC3010 camera 1.2.2688” appropriate for my camera hardware VMC3030?
3) Why am I asked to wait 5 min. for the camera fw update to complete while in reality the camera fw update happens later at the time decided by Netgear?

Make sure the TOGGLE for auto-update is turned on first. SETTINGS/BASE STATION SETTINGS

Open then close the camera battery door for about ten seconds then reclose ...it should resyc automaticly is close enough ( or you will have to re sync )

( do not reopen the battery door is any front cam leds are flashing )

Once back on line and all well, power down the base via power button ( reboot ) and power back up. It will take about 2 mins to come back online.

As you know, wait ! .. sometime its take 2 days but update usu occurs during the early morning hours when house-keeping from Arlo happens.

As to yr questions;

1) very slight motion detection increase , minor changes

2) Yes, the newer firmware will function fine on a 3010 model ( day only cam ) and 3030 IR cam the same ( 1.2.2688 is the latest release for both cams )

3) have no idea except your in manual update and its unable to update the cam properly

Re: Camera firmware will not update

weft — Thu, 23 Jul 2015 21:02:49 GMT

Thank your for your comments, TomMac.

Over the last night my camera updated "automatically" to fw 1.2.2688, which resolved my issue.

My auto-update switch in the base station configuration was always on.
Please note that the camera configuration section does not offer any auto-update switch.

Re: Camera firmware will not update

CG198 — Thu, 23 Jul 2015 23:20:09 GMT

The system did eventually update and everything is running great.

Re: Camera firmware will not update

Emmet200 — Wed, 30 Sep 2015 10:34:58 GMT

My cam not adding to my account?

Re: Camera firmware will not update

JamesC — Wed, 30 Sep 2015 16:53:32 GMT

Emmet200,

Welcome to the community! Are you saying your camera will not sync to the base station? When you attempt to sync the camera, can you let me know the LED status on the base station and camera (Flashing blue, flashing amber etc). When attempting to sync be sure you press and immediately release the sync button first on the base station followed by the camera. You should see a flashing green camera sync LED on the base station and then a flashing blue light on the camera. If the camera syncs correctly you should see a solid green camera sync LED on the base station and the camera LED will flash blue rapidly and then turn off. Let me know if this helps!

JamesC

Re: Camera firmware will not update

Emmet200 — Wed, 30 Sep 2015 22:12:34 GMT

It's go blue than Amber than blue. It's not going in my account. I look in my account. I have 5 cams not working.

Re: Camera firmware will not update

JamesC — Wed, 30 Sep 2015 22:52:29 GMT

Emmet200,

Do you get a flashing green light on the middle(camera sync) LED on the base station before you hit the sync button?

JamesC

Re: Camera firmware will not update

Emmet200 — Thu, 01 Oct 2015 06:23:32 GMT

I have 3 greens on the base and blue on the cam.

Re: Camera firmware will not update

Emmet200 — Thu, 01 Oct 2015 16:37:39 GMT

My Arlo was working all right. I don a update its not working now. It's not adding to my account.

JamesC wrote:
Emmet200,

Welcome to the community! Are you saying your camera will not sync to the base station? When you attempt to sync the camera, can you let me know the LED status on the base station and camera (Flashing blue, flashing amber etc). When attempting to sync be sure you press and immediately release the sync button first on the base station followed by the camera. You should see a flashing green camera sync LED on the base station and then a flashing blue light on the camera. If the camera syncs correctly you should see a solid green camera sync LED on the base station and the camera LED will flash blue rapidly and then turn off. Let me know if this helps!

JamesC

Re: Camera firmware will not update

Emmet200 — Thu, 01 Oct 2015 16:40:32 GMT

It's not adding to my account. I have 5 cams in my account. No coming up to see it's working.

Will I send it back.

Re: Camera firmware will not update

JamesC — Thu, 01 Oct 2015 17:03:30 GMT

Emmet200,

If you log in to your account and navigate to Settings -> Base Station Settings does your base station serial number show up? What do you see here?

JamesC

Re: Camera firmware will not update

Emmet200 — Thu, 01 Oct 2015 18:39:09 GMT

No numbers.

Re: Camera firmware will not update

JamesC — Thu, 01 Oct 2015 18:52:54 GMT

Emmet200,

Okay please perform the following steps:

1. Perform a 2 button factory reset of the base station. Hold the red reset button on the back of the base station and the sync button on the side of the base station down until all LEDs on the base station flash amber.

2. Allow the base station to come back online with a solid green power and internet LED.

3. Log into your account and navigate to Settings and then to Subscription, scroll to the bottom of the page and click Add a Base Station. (The device you are using to add the base station back to your account must be on the same network as the base station).

4. The base station serial number will populate, select your time zone and click Continue.

5. After the base station is added back to the account individually sync each camera following the steps I provided in my earlier post.

Please let me know if you have any questions with this process!

JamesC

Re: Camera firmware will not update

Emmet200 — Thu, 01 Oct 2015 19:05:11 GMT

The reset thing is in its push in. What I do now?

JamesC wrote:
Emmet200,

Okay please perform the following steps:

1. Perform a 2 button factory reset of the base station. Hold the red reset button on the back of the base station and the sync button on the side of the base station down until all LEDs on the base station flash amber.
2. Allow the base station to come back online with a solid green power and internet LED.
3. Log into your account and navigate to Settings and then to Subscription, scroll to the bottom of the page and click Add a Base Station. (The device you are using to add the base station back to your account must be on the same network as the base station).
4. The base station serial number will populate, select your time zone and click Continue.
5. After the base station is added back to the account individually sync each camera following the steps I provided in my earlier post.

Please let me know if you have any questions with this process!
JamesC

Re: Camera firmware will not update

Emmet200 — Thu, 01 Oct 2015 19:24:22 GMT

Thank you.