topic arlo pro video stuck at buffering at 7 seconds through android app in Arlo

arlo pro video stuck at buffering at 7 seconds through android app

ph700 — Mon, 23 Jul 2018 16:25:20 GMT

I can view videos for their full recorded length on my PC, but via the Android app I only can watch the first 7 seconds. Then it gets stuck with the "Buffering..." message indefinitely.

I've uninstalled & reinstalled the app, but no change.

This applies to all videos on all cameras.

Re: arlo pro video stuck at buffering at 7 seconds through android app

jguerdat — Mon, 23 Jul 2018 17:40:18 GMT

Have you restarted the phone, too? What device and OS?

Re: arlo pro video stuck at buffering at 7 seconds through android app

ph700 — Mon, 23 Jul 2018 18:11:39 GMT

LG Aristo, Android Nougat (7.0). Restarting might have helped on the very first playback after restart, but it's buffering at 7 seconds again on all other playback.

Re: arlo pro video stuck at buffering at 7 seconds through android app

JamesC — Wed, 25 Jul 2018 20:48:42 GMT

ph700,

This sounds like it might be an issue specific to that device. Do you have access to a different Android device to see if you still experience the same behavior? Do other videos buffer or is this an issue only with the Arlo mobile app?

JamesC

Re: arlo pro video stuck at buffering at 7 seconds through android app

ph700 — Wed, 25 Jul 2018 21:50:21 GMT

It used to work just fine on this device, and I can view live streams and replayed videos on YouTube, WatchESPN and other sources with no issues.

I can also view any of my Arlo Pro cameras live with no buffering issues at all; it's only when I'm trying to view the recorded videos that it gets stuck buffering at 7 seconds.

I will try another Android device this evening and post the results in a new reply.

Re: arlo pro video stuck at buffering at 7 seconds through android app

mccamp31 — Wed, 03 Oct 2018 12:12:34 GMT

Was there a resolution to this issue? I'm having the same problem.

Re: arlo pro video stuck at buffering at 7 seconds through android app

ShayneS — Wed, 03 Oct 2018 17:12:17 GMT

Hi mccamp31,

What exactly are you experiencing with your device?

Re: arlo pro video stuck at buffering at 7 seconds through android app

mccamp31 — Wed, 03 Oct 2018 17:37:36 GMT

During playback of a video it buffers at 7 seconds and doesn't continue to play the video. Same as what the user reported above and It happens on all videos. I'm on a note8, I have a gig internet, it doesn't happen on the PC, mac, etc. I've uninstall the android app and cleared cache but the problem still consist. Any insight on this?

Re: arlo pro video stuck at buffering at 7 seconds through android app

ShayneS — Wed, 03 Oct 2018 21:00:11 GMT

mccamp31,

What version of android are you using? Does this happen on wifi or mobile data?

Re: arlo pro video stuck at buffering at 7 seconds through android app

mccamp31 — Mon, 08 Oct 2018 12:36:40 GMT

I'm running 8.0 and it happens on both wifi/cellular data.

Re: arlo pro video stuck at buffering at 7 seconds through android app

ph700 — Mon, 08 Oct 2018 13:10:02 GMT

I'm still having this problem as well - intermittently on the Android phone noted earlier, and consistently on my Android 7 tablet using wifi (I do not have a cellular data plan with the tablet). With the phone it happens with both wifi and cellular data. No problems viewing from a PC. The wifi is fast, and how the PC connects and runs fine.

Re: arlo pro video stuck at buffering at 7 seconds through android app

ShayneS — Thu, 11 Oct 2018 21:42:23 GMT

ph700, mccamp31

Have you tried contacting customer support regarding this issue? I have attached the link below for you.

Arlo Tech Support