topic Netgear Account Detected error message and cameras lighting up but not recording issue in Arlo

Netgear Account Detected error message and cameras lighting up but not recording issue

equinox308 — Tue, 24 Jul 2018 09:44:56 GMT

I have an Arlo + Arlo Pro camera system that has been working and as of this evening , I noticed the camera nightvision lights come on although they are disarmed every time there’s motion while there are no recordings.

Then later when I log into my account to set them to be in Armed mode; I’m getting a message that says, “Netgear Account Detected: we have detected a Netgear account, but it has no Arlo products associated with it, and prompts me to Setup an Arlo system”

seems like the entire tire system consisting of 5 cameras got deleted, while the cameras still light up every time there’s motion although they are disarmed.

any one experience this and have troubleshooting feedback.

hate to have to set everything up all over again.

many thanks in adavance

Re: Netgear Account Detected error message and cameras lighting up but not recording issue

Ringsted — Tue, 24 Jul 2018 10:27:50 GMT

The exact same thing has happened to me! Very frustrating when I'm on a holiday and want to see if everything is fine...

Re: Netgear Account Detected error message and cameras lighting up but not recording issue

mdgm-ntgr — Tue, 24 Jul 2018 11:16:08 GMT

Please try logging in again and let us know if you still can't see your cameras. Thanks.

Re: Netgear Account Detected error message and cameras lighting up but not recording issue

equinox308 — Tue, 24 Jul 2018 11:26:32 GMT

I disconnected my base station and powered it off; after 15 minutes rebooted it and all cameras appear now and seem to work normally for the time being.

This is very concerning as you would imagine when we are away from home and this happens, when the system is unreliable and glitches like this occur.

Thank you for your post and any explanation as why this happens and what can be done to prevent them would be much appreciated.

Re: Netgear Account Detected error message and cameras lighting up but not recording issue

Ringsted — Tue, 24 Jul 2018 11:29:44 GMT

Suddenly without doing anything I can see my cameras again... Very weird...