Cameras (5) will not connect to base station

EJamesJr — Sat, 21 Jul 2018 17:15:27 GMT

I purchased the four camera wireless camera / base station package. I was able to easily connect all four cameras and everything worked fine. Purchased and tried adding a fifth camera and could not get it to connect. Involved customer support and they concluded bad camera and sent a replacement. Could not get replace,ent to connect. Tried resetting base station and re-syncing all cameras to find none will connect. Removed, reset and started again from scratch w no luck. Removed from app. Reset station. I’m out of ideas!

Any ideas what could be going on?

Re: Cameras (5) will not connect to base station

TomMac — Sat, 21 Jul 2018 18:10:23 GMT

Try and move the base as far away from your router as the cable allows...

Make sure it's a QUICK press on the base sync button, then the camera

( if it doesn't sync, pull battery / replace, wait a few mins and try again.)

Last was reading threads and noticed someone had a issue syncing... he stated he pull the ethernet cable out of the router and then was able to sync ( no reason to it IMO, but it's easy to try )

topic Re: Cameras (5) will not connect to base station in Arlo

Cameras (5) will not connect to base station

Re: Cameras (5) will not connect to base station