topic Re: Update failed camera will not power on now in Arlo

Update failed camera will not power on now

Christab123 — Sat, 21 Jul 2018 03:37:39 GMT

for about 4 days my cameras have not worked I went outside to sync the backyard and it works fine now and did an update I had no idea it completed. Went to sync my front yard camera and it said I needed an update. Tried twice to update the camera with no luck, both times it failed. Now the camera will not even power on, no blue light is visible. Changed the batteries and still nothing. When I checked community problems it seems that everyone on this day 7/20/18 had an issue with the update that resulted in cameras no longer working. When you try to manually force the update you get nothing to click on to begin it. I am super frustrated!!!

Re: Update failed camera will not power on now

jguerdat — Sat, 21 Jul 2018 13:25:02 GMT

If you get now blue LED on the camera when a charged battery is inserted, the camera is the problem. Swap at the store or open a case with support here.

Re: Update failed camera will not power on now

Christab123 — Sat, 21 Jul 2018 15:40:28 GMT

Yes battery changed to new ones amd still no light I get nothing. I opened a case but have heard nothing yet. Should I call instead

Re: Update failed camera will not power on now

jguerdat — Sat, 21 Jul 2018 20:10:06 GMT

I would.

Re: Update failed camera will not power on now

JamesC — Mon, 23 Jul 2018 17:54:11 GMT

Christab123,

Do you see any LED behavior when pressing the sync button on the camera? Also check to make sure the batteries are inserted correctly.

JamesC