topic Re: Hyper-naive question about contacting support in Arlo

Hyper-naive question about contacting support

alcat — Sun, 22 Jul 2018 23:07:21 GMT

I know the answer may be obvious but I am getting lost navigating the NetGear websites.

Where is a link so I can submit a written support call. I do not want to do a "chat" or a phone call at this point.

However the only options I see are "Contact us by Phone" or "Start a Chat"

thanks

Re: Hyper-naive question about contacting support

jguerdat — Mon, 23 Jul 2018 12:45:11 GMT

The "email" option has been removed unless chat is not available. It's been that way for a while now.

You can always ask here instead.

Re: Hyper-naive question about contacting support

dewcifer23 — Mon, 23 Jul 2018 16:10:27 GMT

Customer support is absolutely terrible! I've been waiting on a warranty replacement base station that I paid $16 for to have it expedited delivery. They took the money, but I'm still waiting on my replacement base.... a month later!

Re: Hyper-naive question about contacting support

JamesC — Mon, 23 Jul 2018 23:29:21 GMT

dewcifer23,

I apologize for the poor experience. Please send me a private message with the email address you use to log in to your Arlo account and the support case number for your RMA. and I will follow up and request an update on it's status.

JamesC