topic Re: Camera sensitivity in Arlo

Camera sensitivity

Llen — Sun, 22 Jul 2018 01:08:34 GMT

I want to adjust the camera sensitivity however I am unable to find the device once I go into the “mode” button as suggested in the instructions. All I get in mode is “security” and the options to arm or disarm. It does not list the devises at that point and there is no Capacity to edit. Can someone suggest what I need to do. I appreciate any assistance. Thanks

Re: Camera sensitivity

ChevyMama — Sun, 22 Jul 2018 02:19:55 GMT

@Llen go to mode, under where it shows "detects motion" there's a little pencil, click on that and that's where you can adjust your sensitivity. Hope that helps you.

Re: Camera sensitivity

Llen — Sun, 22 Jul 2018 08:34:14 GMT

Thanks for your reply, greatly appreciate your advice. However my problem is that when I go into mode I do not see anything other than the security icon and I only have options to arm or disarm. There is no “detects motion” nor a pencil icon. There is not list of devices or any other icons at all. I can’t seem to get past first base to try any adjustments. I assume that it is likely to be something simple that I am not doing correctly. Any ideas?....

Thanks

Re: Camera sensitivity

jguerdat — Sun, 22 Jul 2018 12:39:02 GMT

Try power cycling the base as well as using both the app and a browser.

Re: Camera sensitivity

ChevyMama — Sun, 22 Jul 2018 19:27:33 GMT

@Llen I see, ok go into mode. What I see there is a list, armed, disarmed, schedule, geofencing, and custom. ( I have mine on custom mode) and at the very bottom is add a mode. I like mine on custom so I can customize the time for recording and sensitivity. I have mine set to when motion is detected, record video and I also have push notifications there too to email me. I hope this helps.

Re: Camera sensitivity

Llen — Sun, 22 Jul 2018 21:53:17 GMT

That did the trick.

Thanks for your assistance. Well done

Re: Camera sensitivity

ChevyMama — Sun, 22 Jul 2018 23:12:05 GMT

@Llen Awesome! Glad I could help. Now if I could only get my camera to work!