topic Re: i couldn't connect cameras to base in Arlo

i couldn't connect cameras to base

silvia_fino — Sun, 22 Jul 2018 19:14:48 GMT

I've read all documentation on community and try a lot of times.

I can control base by remote and than my Internet connection is ok but camera don't sync with base.

I pushed the sync button on the base two seconds until the green light blinks, than I pushed the sync on the camera but blu light blink slowly. The distance between base and camera is around 40 cm.

What I've to do?

Thanks in advance,

Silvia

Re: i couldn't connect cameras to base

jguerdat — Sun, 22 Jul 2018 19:26:26 GMT

The 2 second press is likely the problem. If you press too long it causes problems. I press briefly (<1 second) and it works fine.

Re: i couldn't connect cameras to base

silvia_fino — Mon, 23 Jul 2018 07:14:42 GMT

Thank you for your interest. I've tried as you suggest but it doesn't work 😞

Re: i couldn't connect cameras to base

jguerdat — Mon, 23 Jul 2018 12:29:58 GMT

Turn the base off and back on. Reinsert the battery in the camera to reset it. Try the sync again.