topic Re: Firmware update fail in Arlo

Firmware update fail

Showguy — Sat, 21 Jul 2018 01:11:45 GMT

I have had this system for 3 years and every time there is a firmware update there is an issue. Now I have a totally dead 10 camera system. All I see when I view my cameras is a banner that says “ update firmware now” when I go to update the firmware ( on any camera ) I get a message “ firmware upgrade failed. Camera rejected upgrade “ I can’t view any camera, no recordings. $1500 worth of useless junk. Any thought ?

Re: Firmware update fail

jguerdat — Sat, 21 Jul 2018 13:29:27 GMT

The fastest way to get going likely is to remove all devices from Settings, My Devices and start fresh. Hopefully that will resolve the issues quickly.

Re: Firmware update fail

KennyT — Sun, 22 Jul 2018 02:34:32 GMT

Removing all cameras doesn't work either. Nothing seems to be working.

Re: Firmware update fail

avalon94 — Sun, 22 Jul 2018 08:48:58 GMT

3 nights in a row, 3 nights of failed firmware attempts, just draining my battery 10-15% each time.

Re: Firmware update fail

alcat — Sun, 22 Jul 2018 11:42:32 GMT

I am having te same issue 3 days in a row.

10 cameras system.

For 3 days I am prompted to update firmware

Day 1 prompted to update 10 cameras from 1.216720 to 1.2.21616

Day 2 prompted to update 10 camerasfrom 1.2.21616 to 1.216720

Day 3 prompted to update 8 cameras from 1.216720 to 1.2.21616

Flip-flop between firmware versions

Does anyone know how to escalate issues to Netgear via this community? Or do we need to call them directly?

Re: Firmware update fail

Showguy — Sun, 22 Jul 2018 11:57:50 GMT

As usual third time was a charm. Well not exactly a charm. 4 cameras with brand new batteries drained. 4 years of the same stuff. Hold your breath and buy lots of batteries when a firmware update comes out.

Re: Firmware update fail

alcat — Mon, 23 Jul 2018 11:00:30 GMT

I did not receive a firmware request overnight. Is the issues resolved? I am cautiously optimistic and will wait and see how the next few days play out