topic Re: Subscription Camera Limits in Arlo

Subscription Camera Limits

Jacoba — Sun, 15 Jul 2018 01:25:20 GMT

Am based in Australia and have an Elite Annual subscription. On account it indicates that this allows 20 cameras to be active. I currently have 15, when I try to activate the 16th I get a message "your account does not support the addition ......"

any ideas?

Re: Subscription Camera Limits

brh — Sun, 15 Jul 2018 01:36:38 GMT

@Jacoba

Unless you have a special plan that I don't know about, the Elite plan only allows up to 15 cameras.

https://www.arlo.com/eu/products/subscription-plans.aspx

To get around this limitation, you can set up a second account with another email address and share the cameras with each other and allow Admin rights. You might have to purchase a second base station. That would allow you to have up to 5 cameras free on the basic account for those cameras. You would be able to see all the cameras in one app.

Brian

Re: Subscription Camera Limits

Jacoba — Sun, 15 Jul 2018 05:49:42 GMT

I would of agreed, however in my account under current subscription and plan it states "support for upto 20 arlo cameras"

Re: Subscription Camera Limits

JamesC — Mon, 16 Jul 2018 15:34:02 GMT

Jacoba,

Currently, Australia's Elite Subscription supports up to 15 cameras: Arlo Subscription Plans

Can you provide a screenshot of where you are seeing the limit showing 20? Also, what device are you seeing this on (iOS, Android, Web)?

JamesC

Re: Subscription Camera Limits

Jacoba — Mon, 16 Jul 2018 23:13:47 GMT

Attached pdf has screenshots all taken from online acount taken from Mac, likewise ios app on iphone says exactly the same 20 cameras supported 16 coneected but cannot activate the 16th.

Re: Subscription Camera Limits

Jacoba — Mon, 16 Jul 2018 23:15:59 GMT

ios app screeshot attached

Re: Subscription Camera Limits

JamesC — Thu, 19 Jul 2018 20:12:51 GMT

Jacoba,

Thanks for the screenshots. I will escalate this and post again when I have more information.

JamesC

Re: Subscription Camera Limits

Ribs — Sat, 21 Jul 2018 09:22:57 GMT

Hi JamesC, and Jacoba

My apologies for jumping on the same thread, but I have the same issue/error arising when I go and add past the 15 cameras. Although it says, I’m allowed up to 20, I’m unable to get past the 15.

If someone could please advice, as I’ve gone and bought an additional 5 cameras that are currently of no use.

Many thanks in aadvance,

Ribs

Re: Subscription Camera Limits

jguerdat — Sat, 21 Jul 2018 13:33:40 GMT

Dunno why this is happening but 15 is the limit. If you really need those cameras to be used, create a new system with a different email address and then use Grant Access to the first account so all can be seen together.

Re: Subscription Camera Limits

Jacoba — Sun, 22 Jul 2018 01:10:05 GMT

Can this be done using one base station or do you need to set up a second base for the second account. Appreciate the work around but account clearly says 20 cameras in different sections.

Re: Subscription Camera Limits

jguerdat — Sun, 22 Jul 2018 12:41:33 GMT

You'll need a second base station for this workaround. ALso, @JamesC has said that he's checking into why you guys are seeing a 20 camera limit when the real limit is 15. Stay tuned.

Re: Subscription Camera Limits

Jacoba — Sat, 25 Aug 2018 08:32:56 GMT

Has there been any feedback on the escalation yet?

Re: Subscription Camera Limits

Jacoba — Sun, 07 Oct 2018 09:22:54 GMT

Its now over 2 months since this was escalated - is there any response. System still shows 20 but won't allow more than 15 cameras.

Re: Subscription Camera Limits

jguerdat — Sun, 07 Oct 2018 10:45:20 GMT

The limit has apparently been raised from 15 to 20 recently. My subscription renews in a couple of weeks so I'm just waiting to see if the limit changes automatically with the renewal. You could try changing your subscription to Premier or basic and then back to see if you then get the advertised 20.

Re: Subscription Camera Limits

Jacoba — Sun, 07 Oct 2018 23:06:40 GMT

That appears to have triggered the new limit - many thanks for that.

A pity Netgear couldn't just do it or advise that.