topic Arlo Customer Service in Arlo

Camera tinted red / pink??

Skylane — Tue, 11 Oct 2016 01:15:01 GMT

A week ago 1 of my 2 Arlo cameras shows a red/pink image. I tried pulling the batteries to reset it but that had no effect, still looking at a tinted image.

Am I missing something? Is it possible I messed up some setting somewhere?

Re: Camera tinted red / pink??

Reevesa1405 — Tue, 11 Oct 2016 02:13:55 GMT

I had the same issue. I pulled the batteries out, then re-synced the camera which seemed to work.

Re: Camera tinted red / pink??

jguerdat — Tue, 11 Oct 2016 12:42:44 GMT

It's the IR filter getting stuck. If this continues to happen, you'll have to open a case with support to get an exchange.

Re: Camera tinted red / pink??

Carola — Tue, 25 Oct 2016 19:35:41 GMT

I have the same problem pink image
I already pulled the batteries multiple times

Re: Camera tinted red / pink??

JamesC — Fri, 27 Jul 2018 18:39:17 GMT

Carola,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Camera tinted red / pink??

DaHen — Wed, 26 Oct 2016 00:04:01 GMT

Had the same problem with one of my cameras just this afternoon. I turned that camera off under "Camera On/Off" in the "Settings" for a couple of hours. Was normal after I turned it back on. Time will tell if that cures the problem.

Re: Camera tinted red / pink??

Retired_Member — Wed, 26 Oct 2016 00:43:24 GMT

I've just had two of mine replaced by Netgear due to the same issue. Once you log a support case, it's usually pretty quick.

Re: Camera tinted red / pink??

DaHen — Tue, 01 Nov 2016 17:53:04 GMT

Sure enough, the next morning when the sun came up, the red tint was back. Got ahold of support center to explain the problem and Marie gave me a RMA number. Returned the defective camera last week and the new camera is being shipped this week.

Great support from Netgear.

Re: Camera tinted red / pink??

tjohnson147 — Wed, 02 Nov 2016 15:47:33 GMT

Can someone explain how to open up a case with customer support to get a new camera? Last person said just open the bottom up and close it (on the camera) as if I didn't try that many times.

Re: Camera tinted red / pink??

jguerdat — Tue, 01 Nov 2016 22:42:53 GMT

Use the Contact Support li k at the bottom here.

Re: Camera tinted red / pink??

jguerdat — Tue, 01 Nov 2016 22:43:38 GMT

Dang - link, not "li k".

Re: Camera tinted red / pink??

tjohnson147 — Wed, 02 Nov 2016 11:07:20 GMT

If there was a link it didn't come through. ......

Re: Camera tinted red / pink??

jguerdat — Wed, 02 Nov 2016 14:06:26 GMT

Did you look at the bottom of the page as suggested? Big Contact Support link.

Re: Camera tinted red / pink??

Jmango167 — Thu, 15 Dec 2016 19:57:58 GMT

To the Arlo rep. Post the solution here instead of a private message? We are ALL having the same issue!

Re: Camera tinted red / pink??

tjohnson147 — Thu, 15 Dec 2016 20:00:54 GMT

I ended up calling net gear directly. Gave them the serial number and all....sent it n and they sent me a new one. I don't have time to keep reading posts and forums. Finally found the number on google.

Re: Camera tinted red / pink??

Jmango167 — Thu, 15 Dec 2016 20:02:10 GMT

I agree. Thank you.

Re: Camera tinted red / pink??

JamesC — Thu, 15 Dec 2016 21:20:05 GMT

Jmango167,

I am not private messaging the solution, i've marked the solution posted above. Do you need assistance contacting support to further investigate?

This issue can only be addressed by support as it potentially could be a hardware failure (support will determine after you have opened a case).

JamesC

Re: Camera tinted red / pink??

Craig22 — Sat, 24 Dec 2016 01:00:40 GMT

Hi. Tried removing batteries replacing batteries resetting camera. Resetting base resyncing and it's still PINK. HELP.

Re: Camera tinted red / pink??

jguerdat — Sat, 24 Dec 2016 14:32:18 GMT

Please read this thread - the answer is already posted. Contact support using the Contact Support link at the bottom of the desktop version of these pages.

Re: Camera tinted red / pink??

tjohnson147 — Wed, 02 Jan 2019 16:03:40 GMT

U have to call net gear and wait to go thru their automated system. U will be on hold forever but eventually they will answer and set up ur claim.