topic Re: Arlo Wire free HD security cameras VMS3430 in Arlo

Arlo Wire free HD security cameras VMS3430

SRooke — Thu, 28 Jun 2018 16:09:37 GMT

I have recently purchased this system, (April 18), it was working fine for a while now I have an issue with 2 of my cameras, one has decided that the batteries need changing , went from 84% to needing new ones in about a day, and even after changing them it does the same, runs the batteries down in about a day.

The other now shows just a blank white screen, I’ve tried uninstalling it and reinstalling it several times, but now it won’t even connect at all.

Can anybody shed some light on these issues as these cameras were all working fine for about 5 weeks then started going haywire!

Re: Arlo Wire free HD security cameras VMS3430

Dholliy — Mon, 16 Jul 2018 07:35:22 GMT

Are you running current (updated) Arlo version software?

If that isn’t the issue, I’d contact Arlo directly for support.

Re: Arlo Wire free HD security cameras VMS3430

SRooke — Mon, 16 Jul 2018 07:43:48 GMT

Thanks for taking the time to reply to my question, yes it’s running the current software.
I’ve tried Netgear support via email and had no reply from them.
Waited over an hour on hold via the phone.
Was met with a blank screen via online chat..
It’s also taken over 2 weeks to get e reply via the online community, not your fault I know!
So I’ve decided to return the system for a full refund. Due to the appalling customer support., and lack of interest in fixing their faulty product.

Re: Arlo Wire free HD security cameras VMS3430

Dholliy — Mon, 16 Jul 2018 08:19:45 GMT

That’s horrible, so sorry to hear this.

I’ve had 4 Arlo wireless cameras for over a year with no problems but certainly understand your frustration. It was surprising no one had replied to you too 😞

Last week on Amazon I found great new recharable batteries 1/2 the price as past options so I just popped on here to “Spread the love”.